Every guest request,
quietly answered.
The five-star concierge desk has a new line into AppointmentTrader. Last-minute Carbone, courtside seats, the boat, the box — one introduction, a vetted member network, priority bidding. No press release, no badge in the lobby.
Three steps. One point of contact. Zero noise.
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01
Your concierge sends the request
By private channel — web, WhatsApp, or a single email address — with the guest's name, the ask, and a budget ceiling. We never speak to your guest.
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02
Our network goes to work
Your request hits a vetted, rated pool of members who actually hold the relationships. Average pickup is under four minutes; updates flow back to you, not the room.
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03
Confirmation lands in the guest's name
The reservation transfers cleanly — the venue sees the guest, not us, not you. You collect the win, the service charge stays with you, and the relationship stays yours.
“AppointmentTrader is arguably the major player in the secondary market for restaurant reservations.”
A second desk, already staffed.
Think of Elevé as overflow capacity for the requests no concierge team can guarantee — the Carbone Friday, the Hermès Birkin, the Sunday flight a guest has no business asking about at 11pm. We pick up where your relationships end.
- Priority bidding — your requests jump the public queue, every time.
- One named relationship manager. No ticket queue, no support inbox.
- Your service charge stays yours. Members are paid out of the bid spread, not your fee.
- No badge, no co-marketing, no logo in your lobby. The brand stays yours.
- Buyer guarantee on every fill — if the booking falls through, the guest is reimbursed same-day.
The honest answers.
What's the cost?
Nothing upfront. Members are paid out of the bid spread on each fill — the guest pays the reward, AT keeps a flat fee, and the rest goes to the member who handled it. Your service charge stays yours. There's no per-seat license, no monthly minimum, and no setup fee.
Will my brand show up anywhere?
No. The point of the program is the opposite. We don't list partner names, we don't co-brand, and we never speak to your guest. The booking transfers in the guest's name — the venue sees them, not us. Most properties prefer it this way.
How do my concierges actually use it?
One private inbox per property. Your team forwards the ask — email, WhatsApp, or a simple web form — and we route it to the right members. They get progress in the same thread, can chat with the picking-up member directly, and confirm the booking back to the guest in their voice. No portal to learn, no software to install.
Who are the “members” actually filling these?
A vetted, rated pool of AppointmentTrader users with track records measured in thousands of fills. They're hosts, ex-restaurant managers, retail clienteling teams, sports-and-entertainment fixers — people who hold the relationships an in-house concierge can't build at scale. Every member's reputation is public on AT and visible to the partner team on every assignment.
What if a fill falls through?
Same-day refund to the guest, automatic, no paperwork. AT holds payment in escrow until the booking is confirmed in the guest's name, so there's no scenario where they're charged for a reservation they didn't actually receive.
How do I get in?
By introduction. Email partners@appointmenttrader.com from a property address — ideally with one current member who can vouch — and our partnerships lead will reach out. Onboarding takes a day; the inbox goes live the next.
Quietly delight your most demanding guest, tonight.
A single line into a network that already knows the answer. By introduction only.
Conversations begin with a 20-minute call. No deck, no sales team.
