Dreadful experience - West Lake Restaurant Melbourne - Buy Reservations
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Melbourne's Best Restaurants that are most frequently booked by customers of West Lake Restaurant Melbourne
Ranked #5 in Melbourne's Best Restaurants.
🤮 1/5 - Dreadful experience
By 👻 @Lex C, 04/14/2024 3:00 am
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Never going back here again. We had been loyal customers for many years but this visit ended that. Booked days ahead for Sunday yum cha with friends. We had two booking slots to choose from 11:00am and 1:30pm. 11AM was too early so went with 1:30pm. Upon arrival at 1:30pm we were shown upstairs (no offer of upstairs or downstairs given). Yum cha offerings that arrived on trolley were sparse, mildly warm if not cold and poor quality. Suddenly at 2:00pm yum cha trolley service ended. When questioned why we were told yum cha service upstairs ends at 2:00pm. Only goes longer if you are seated downstairs. This was never mentioned at any point until now. The staff were rude, the quality of the food was poor, we had to ask many times for additional dishes that were ordered first up for a vegetarian customer with us and it cost a fortune. Never going back again. I have already been given names of superior venues in the same area that people rave about. West Lake has lost the plot and lost a loyal group of customers.
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