Very good food, ruined by rude ad unapologetic service - Trattoria Dell'Arte New York - Buy Reservations
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😒 3/5 - Very good food, ruined by rude ad unapologetic service
By 👻 @Adrienne C, 04/20/2022 3:00 am
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I did takeout and after receiving an alert from Grubhub that my order was ready to be picked up, I walked over to the restaurant. As soon as I got there and told the host I was ready to pick my order up, he quickly brushed me off and told me it’s not ready. I had to wait for another 15 minutes, which was ridiculous. Not sure whether it’s the app or the restaurant’s fault, but the host definitely could have been nicer about it. He never checked in to update me on the process while I was awkwardly standing there, never offered me a seat. Did not apologize once for the inconvenience. I spoke to another manager about this and he was slightly more pleasant to deal with, but he also did not apologize.
The food was actually good. I really liked their meatballs and zucchini Parmesan, though the spaghetti was way too al dente, practically undercooked. It’s a shame their service is so bad because otherwise this place could have become one of my neighborhood spots. If I patronize this place again, I will definitely be doing delivery. Do not want to interact with their staff again.
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