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Super Loco Customs House Singapore Reviews from The Last Year
COMPLETE WASTE OF $300 PER PERSON - AWFUL, ATROCIOUS, APPALLING
Dined here for NYE as we wanted to see the Fireworks by the Bay. NEVER EVER AGAIN. While we were informed it was a "rain and shine" event, very little, in fact, NOTHING was done to provide diners with an alternative solution to dining in the rain. 1)Manager and most of his team did not raise a finger to move heavy chairs and tables out of the rain as the table given to us was coverd by a pathetic umbrella stand. We had to do this ourselves with the help of the only kindly and apolgetic waitress - Ayu. The Manager and his rest of team just looked on. And after spending 10mins doing so, we were told by Manager that we were given the wrong table! We had to repeat the process ourselves. The Manager was nowhere to be found. And the rest of the male team just looked on. 2) For tables without any coverage, customers were given a poncho to wear but food was served without any coverage. So many had to eat rain-drenched soggy food. 3) For the price we had to pay, an investment in a marquee or bigger awning would have saved the day for all diners there. 4) Food quality was okay for some of the dishes but quantity was a joke - as table of 4 had enough food only for 2 persons. 5) Security was absent - and non-patrons were encroaching on our table - infact, a non-diner had come and got into a fight with one of the diners. The only saving grace for the night was the Fireworks, which thankfully was NOT organised by the team at this restaurant! NEVER EVER AGAIN! There are other options for the price we paid!
Awesome customer service
I was pleasantly surprised that the staff were so attentive to my needs such as moving me to a table that had a view to recommending me palatable main courses and desserts. The staff kept popping by to ensure that everything was alright almost like a fine dining kind of service.. A special mention to Geraldine, the door host that ensured my dining experience was awesome by letting all her staff know about my requests. Keep up the good job, Super loco..
Super Loco Customs House
Food pretty good and overall experience ok, but service is terrible. Waiters stand there staring up into the sky and never come around to the table asking if everything is ok. Constantly having to search for a waiter, put your hand up to get attention, and ask for empty bottles and plates to be cleared. The Restaurant was quiet so this isn't a reason.
This place has sadly gone way downhill!
We are loyal customers coming to eat there at least once every 4 - 6 weeks depending on my travel schedule. Sadly the food quality has really gone downhill. The food this time was awful, everything was dry and overcooked, every single dish! I'm not sure what's going on, but there is a big problem in the kitchen. I ordered a lagerita and they brought it out in a highball where the bottled can't even fit in, i mean, come on!! You can't taste the alcohol in the margaritas anymore either, cutting costs and corners sadly!! The service is poor and too many new faces who just don't get what service is. We ordered 4 tacos and they brought 6.......If you didn't have the view, you guys would be screwed. That was the worst meal i have had at your restaurant ever! Super upsetting and disappointing as i had customers with me as well. I won't make this mistake again. It's far too expensive for less than mediocre food. Chips and salsa are the best dish on the menu.
Superb experience at Super Loco Customs House
Splendid experience ! From the start I was greeted with a smile. And then was served by all the friendly and polite servers throughout the night. The food was great but I wished that they have more seafood options. Drinks wise, frozen margaritas ! What could possibly go wrong ? Love the place. The employees gave us the vibe that they are enjoying their work here, it’s hard to see in F&B establishment nowadays. The company must done something right i guess. Keep it up!
Surperb Faiz
Celebrating Mom's 62th birthday, the view was amazing, food was good although its a little pricy. But thanks to Faiz outstanding service who is really active and attentive to our needs. He then surprised mom with birthday shots! Kudos to Faiz, recommended to look for him if you are here in Super Loco Customs house.
Super loco prices
Over priced tacos, paying for the view of marina bay, good service, good margaritas. Fun place to bring tourist
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