Server asking for tips on top of 18% service charge while providing horrible customer service !!! - Son of a Gun Los Angeles - Buy Reservations
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🤮 1/5 - Server asking for tips on top of 18% service charge while providing horrible customer service !!!
By 👻 @UECEN, 01/22/2022 3:00 am
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This 1 star review is for the horrible service provided by a tall and big gentleman who was working today (1/22/2022) between 1:45 pm to around 4:30pm. The gentleman seemed like he was in a bad mood or having a bad day since we checked in. After we sat down at our table he was not very attentive, our order ended up being taken by another very friendly lady with long hair.
We ordered a big eye tuna, 1 Maui dip, 3 lobster rolls, broccoli, 1 fish with rice, 4 latte, sparkling water and hot water. The gentleman repeatedly asked "you want dessert or you want your check" around 4:00pm while we were still finishing the dishes we ordered. Our check was sent to our table without asking. The check showed clearly that they charged 18% service charge and that additional tips are welcome if you have a fantastic experience. At first we did not add additional tips on the merchant receipt. Then the gentleman came back with a rude attitude telling us that "gratitude is not included on the check". We asked for the original invoice then the friendly lady delivered the original invoice to us. We pointed out that it shows 18% service charge already charged on our check. We are willing to pay additional tips if the experience is good, but it was far from fantastic. We ended up adding additional $28 as tips but we told the lady to keep it all to herself as the gentleman was so mean, so rude and so not customer centric !!!!! Again We don't think we deserve that kind of horrible customer service while paying 32% of tips !!!! Very disappointed and you have lost a group of loyal customers due to the negative dine in experience !!!
Food was good as usual and I come here often but I don't think I will come back anytime soon or ever again due to the negative experience today. There are so many new restaurants with creativity, high quality food & beverages and much better service.
Parking is not so easy so recommend to arrive 15 mins in advance to find parking
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