The WORST experience we had in London. - Som Saa Thai Restaurant London - Buy Reservations
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🤮 1/5 - The WORST experience we had in London.
By 👻 @Lisa R., 10/17/2022 3:00 am
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The hostess sat us right next to the toilets and kitchen prep so the food was directly above our heads. We asked to be moved as we did not want to be next to the restroom.The staff was being really difficult with our request even though the restaurant was 90% empty and their excuses were extremely bizarre.First, they said there were reservations for the booths so I gave them the benefit of the doubt and thought maybe those were requested beforehand. Then she claimed the booths were for bigger parties. And then again, she said the other tables had reservations as well so she wouldn't move us. I brought up the fact that we also had reservations, but she just kept saying no.Since she mentioned the other table had a reservation in 2 1/2 hours, I asked if we could eat within an hour and leave. She had to ask her manager again and finally they obliged.I was a hostess before so I understand how seating arrangements work. It was odd the hostess kept saying she needed to check with her manager if it was ok to move us. Why does she need permission to do her own job?The whole situation was off-putting so I went to speak with the manager who immediately had an arrogant attitude. He said he already created a rotation of the seats so I left it at that.The food itself was nothing special. Salty and overpriced. The only decent item on the menu was the fried fish.During our meal, we saw another party of 3 (white) that was seated then requested to be moved to the booth. The hostess immediately moved them to the booth when she previously told us the booth was for bigger parties. At this point I realized the manager and hostess discriminated against us for whatever reason. I had to say something to the manager on my way out and again, instead of apologizing he tried to give more excuses with his arrogant attitude. Not sure how he is in the hospitality industry, but he needs a lesson in customer service and restaurant etiquette.I've never been treated this way over such a simple request and am disgusted by how the manager handled the situation especially in front of my family including my mother who is a senior citizen. My mom was the one who was most upset in the beginning and I tried to calm her down, but as I saw how they gave preferential treatment to other guests I could not stay silent. And fyi, by the time we left, the restaurant was still 70% empty. Shame on you.There are SO many good restaurants in London with great food and service to match. Definitely do NOT recommend this place.
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