Horrible! Horrible! Horrible! Such that I took time to - Panda Express 8126 San Pedro Dr NE, Albuquerque, NM 87113 Albuquerque - Buy Reservations
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🤮 1/5 - Horrible! Horrible! Horrible! Such that I took time to
By 👻 @Mr. B., 04/26/2023 3:00 am
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Horrible! Horrible! Horrible! Such that I took time to write this: I often go to this location because it is near my home. On more than half of my visits they are either out of Teriyaki Chicken or Chow Mein or something else as early as 8pm with 2 hours still left to serve. Today, the sign said "No Teriyaki Chicken" at 6pm. I attempted to ask the girl through the intercom if they were expecting to have more. She snarkily, replied "Read the sign!". After collecting myself, I ordered 2 entree plates and 2 eggrolls (with a substitute for Teriyaki that I didn't really want). After being told it would be 8 minutes for the egg rolls, I asked to have it removed from my ticket. As I was waiting for my food I asked the young kid "Matthew" at the window if the issue with the Teriyaki chicken was inventory or preparation. He stared at me blankly and completely ignored me. I asked the question again and again he ignored me, this time completely turning away from me to stare at the register. When he turned back to me, he still did not answer. Instead he continued to stare at me and then said "There are other cars in line behind you." I stated that I was aware of that, but that it was odd that he was ignoring my question and that I was waiting for an answer. Instead of providing ANY answer, he just started smiling and laughing at me. He told me my charge of $22 and paid and then began to drive off. Thinking about the bill amount and wanting to make sure it was accurate I began to search for a receipt only to realize he had NOT given me one. I pulled to the front of the store where the door was open whereas the coke vendor was moving inventory in. Trying not to go too far past the threshhold as the lobby was closed, I called to the worker to let them know that i did not receive a receipt and was trying to obtain one. The young lady told me I would have to go back out to my car and get in line behind the 8 cars that had lined up to ask any questions. I tried to inform her that I had already waited and ordered and did not feel it was appropriate to have to wait in line again while my food got cold to get a receipt. They again told me to get in the car line. The whole time "Matthew" was staring at me and laughing. I asked for a manager and was told there was no manager on duty. I was then told that they were going to call the police on me. I expressed my right to get a receipt as "Matthew" continued his taunt and they threatened to call the police. Fortunately, ONE employee (I hope I got his name right) David stepped up as I was asking for a manager. He stated that although he was not a manager he wanted to help. I explained the situation to him and he attempted to get me my receipt. He returned stating that he could not retrieve it. (?) He explained the issue with the Teriyaki chicken being the grill and apologized for his co-worker's behavior. Now, I don't even have a receipt to tie to my complaint, so here I am online. This kid "Matthew" should NOT be employed in customer service and the young man "David" should be promoted or at the very least recognized for doing the right job despite the ENTIRE remainder of the team being apathetic and unprofessional. WHERE IS THE MANAGER?? The one employee David is the only reason this location gets its 1 star.
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