This is probably the 4th or 5th time my husband & I have - Hard Rock Hotel & Casino Atlantic City - Trade Reservations
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🤮 1/5 - This is probably the 4th or 5th time my husband & I have
By 👻 @Vivi A., 03/25/2023 3:00 am
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This is probably the 4th or 5th time my husband & I have gone to Hard Rock AC, with raving reviews in the past but this time was a completely different experience! During our stay, (Feb 21 & 22) we ended up leaving our room in the am & as usual, we always put up the do not disturb sign. So, I left my AirPod Pros on the table (stupid me) as I had done in the past (with no issues) We returned at about 2pm and my AirPods were still on the table. We left the room again & returned at around 7pm. Once I got up to the room, I noticed that the sign was not on the door. Upon entering the room, I noticed our room had been cleaned up, trash was taken out & we had fresh towels. All in all, that would've been great had I put the sign up to clean the room, which I did not. The best part of it was, my AirPods were missing, along with one specific charm from my Pandora bracelet. I reached out to security, who ended up filing what I guess was a complaint & I received a case number. I was told that normally the investigation would take about 3-5 business days & I would be receiving a call or email in regards. When we checked out in the am, we spoke to David Jimenez, who stated we would be comped for our stay due to what occurred. As of today, Hard Rock AC has not comped us the stay, in fact, the charges actually went through. Also, I have yet to receive any communication in regards to my case! I have called numerous times and left numerous voicemails to no avail. My husband emailed Mr. Jimenez a few weeks after, in which he replied that he would have someone from risk management reach out to me. Still waiting on that! I also have reached out to security, who are of no help & are extremely unprofessional in how they speak to you. I was told that it takes 3-5 business days and when I explained that it's been way longer than that, I was then told they have a lot of cases & that they'll get to me when they get to me. I even provided security with an exact location in AC (since I had been tracking them) & they were at an address on S Georgia Ave-as well as all over South Jersey. I live in NY. All in all, this is supposed to be a highly reputable hotel chain but the lack of communication, the fact that they employ housekeepers who have sticky fingers & refuse to help the customers once they leave, has unfortunately made us decide to never stay here again!
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