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Hard Rock Hotel & Casino Atlantic City Yelp Reviews
Latest Reviews On Yelp
21 Reviews
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This is probably the 4th or 5th time my husband & I have
This is probably the 4th or 5th time my husband & I have gone to Hard Rock AC, with raving reviews in the past but this time was a completely different experience! During our stay, (Feb 21 & 22) we ended up leaving our room in the am & as usual, we always put up the do not disturb sign. So, I left my AirPod Pros on the table (stupid me) as I had done in the past (with no issues) We returned at about 2pm and my AirPods were still on the table. We left the room again & returned at around 7pm. Once I got up to the room, I noticed that the sign was not on the door. Upon entering the room, I noticed our room had been cleaned up, trash was taken out & we had fresh towels. All in all, that would've been great had I put the sign up to clean the room, which I did not. The best part of it was, my AirPods were missing, along with one specific charm from my Pandora bracelet. I reached out to security, who ended up filing what I guess was a complaint & I received a case number. I was told that normally the investigation would take about 3-5 business days & I would be receiving a call or email in regards. When we checked out in the am, we spoke to David Jimenez, who stated we would be comped for our stay due to what occurred. As of today, Hard Rock AC has not comped us the stay, in fact, the charges actually went through. Also, I have yet to receive any communication in regards to my case! I have called numerous times and left numerous voicemails to no avail. My husband emailed Mr. Jimenez a few weeks after, in which he replied that he would have someone from risk management reach out to me. Still waiting on that! I also have reached out to security, who are of no help & are extremely unprofessional in how they speak to you. I was told that it takes 3-5 business days and when I explained that it's been way longer than that, I was then told they have a lot of cases & that they'll get to me when they get to me. I even provided security with an exact location in AC (since I had been tracking them) & they were at an address on S Georgia Ave-as well as all over South Jersey. I live in NY. All in all, this is supposed to be a highly reputable hotel chain but the lack of communication, the fact that they employ housekeepers who have sticky fingers & refuse to help the customers once they leave, has unfortunately made us decide to never stay here again!
Be the first to ReplyLet's start off with the check in process.
I understand it's busy and sometimes rooms aren't always ready we checkin in around 12 we did not get our room and bell cart service until 4:45. The front desk was very nice. The suite was nice but you can see that it was not cleaned 100% you could see crumbs on the floor and small papers under chairs at table. I stayed Mon-Friday first day chose not to have room cleaned 2nd great job 3rd day housekeeping did not clean room at all unknown why. The elevators are a complete NIGHTMARE and take for ever. A lot of people were mad. White House subs good but overpriced and barely any meat on sandwich. Went to council oak Top notch food and service. Hotel over all was good not the cleanest but do able. Would it be my first choice probably not but not against staying here
Be the first to ReplyErika Michaliga was my host for a recent planned trip.
She was referred to me by a long-time friend and frequent visitor of Hard Rock. On my first visit, she gave me a suite after I lost $14K at the casino. During my second visit, I asked for another room to stay in. She never responded to my texts, or phone calls. Recently, I wanted to return with my friend again, and Erika always treats my friend very well. She gave her a beautiful suite, and she told me she didn't have room for me, then I asked why was there a room available for my friend but not for me?She responded because they have been friends for a long time and I have to take care of her.I told our mutual friend and after she called and talked to Erika, she was able to get a second room for me.This is extremely embarrassing and hurtful that everytime I need a room I have to ask my friend to contact our host, Erika.I am a high roller and am simply asking to be treated with the same respect as others.Thank you!Shahla Ahmedov!
Be the first to ReplyI had the pleasure of going to Atlantic City and I stopped
I had the pleasure of going to Atlantic City and I stopped by The Hard Rock Buffet. What a feast to enjoy. Also at a reasonable price. I mean the food was BEYOND DELICIOUS! My eyes were bigger than my stomach. The food was warn and cooked perfectly. Really enjoyed this. I'm coming here again and again.
Be the first to ReplyI have never met so many rude people in my life.
Will never be back, can't wait to be home.
Be the first to ReplySo we went in about 130 on a Friday to try to have lunch
So we went in about 130 on a Friday to try to have lunch not many tables in the place... A lot of servers hanging out at the host station but yet we were told 40 minutes for a table.. I could understand if they were short staffed but with so many employees standing around doing nothing and I'm telling people such a long wait we left as so did 5 other parties .. Do you think they would want the business but nope another washed up has been that has gone to crap
Be the first to ReplyStayed here many times, and realized that this is
Stayed here many times, and realized that this is definitely the best hotel in Atlantic City. It has the best atmosphere, as well as some great restaurants. The rooms are also really great.
Be the first to ReplyHorrible service at check, I was not given a specific room,
Horrible service at check, I was not given a specific room, really a bad start to Valentines weekend, I got stuck on an elevator for 30 minutes with 11 other people, I am disabled and it was hard to breath, overall the service was horrible especially the hotel supervisor at the front desk, She should not be a customer service rep, she did absolutely nothing to help with my issues, I would most likely not stay here again and I am a $500 a roll player...
Be the first to ReplyDrive down from NYC for a couple of hours.
..and glad I did! The casino floor was lit! Everyone was winning! Felt like the old Hard Rock before COVID! Families out and about! The Lobby Bar was crowded, everyone singing and having a great time. Can't wait to go back...
Be the first to ReplyI loved staying here and I won't ever forget it because the
I loved staying here and I won't ever forget it because the view was amazing. The two queen beds and sheets were clean and fresh looking. I was very pleased with how big and bright the bathroom was but the star of this room was definitely the big window sill. Sitting here and watching the sunrise was such a beautiful memory for me! My visit consisted of 3 nights so I spent one of those night sleeping by the window with the curtains closed. It felt like I was in a fort but that's to put into perspective how spacious that area was. Also, I stopped by the cafe in the morning and had breakfast. I ordered quite simple dishes like yogurt, fried eggs and a fruit bowl but the food took well over 45 minutes to arrive. It didn't look that busy so I'm assuming the kitchen was overwhelmed or extremely understaffed. On the brightside, on those nights where I didn't want the fun to end just yet, I walked down to the casino and explored the hotel! There were plenty of 24/7 food options near the food court which I appreciated. The security was very well maintained as they checked everyone for hotel room key before allowing them on the elevator. Staff and maid service was also top quality for my standards as I really do cherish this level of customer service while lodging somewhere away from home. When I checked out, I felt homesick immediately!
Be the first to ReplyStaying only one night.
It's 4am- I'm ready to go to bed & I pull back the sheets & see orange dirty stains & black marks all over them ! Literal holes & burn marks too. Called over to housekeeping , waited 20 min- they sent a guy holding sheets in his hand as if it's my job to completely change the sheets , then says to me sarcastically "oh you wanted service". Now it's 4:30 am & I have to call housekeeping again to send someone to change my sheets AGAIN & it maybe take up to 30 min to get someone they said. The time passed & We call back & was told housekeeping is closed !? Then we get transferred to the front desk to explain the situation . Now a manager is in our room an hour & a half later apologizing & we have to change rooms at 5:40am. horrible experience with incompetent staff & service. Never again.Also , when they switched our rooms - the peephole in the door in MISSING !!! You can see straight into the room. So I plugged it with tissues and straws.
Be the first to ReplyWe liked the lounge and good live entertainment by the
We liked the lounge and good live entertainment by the entrance its a bit for the 50-somethings but comfortable for a drink and conversation while watching people dance. The casino was fun for gamblers but still in late July 2022 has some partitions up in limited spaces on craps tables for covid-19. Sports book did not have the UFC fights. Rooms like $600 a night for a great weather weekend at the end of July similar to Ocean Casino which is a 1/2 mile easy walk on the nice boardwalk. Borgata was like $200 less at $400 a night but is an 8-minute 2:3 mile $13 + tip ride for four away and off the ocean. Not sure I like there are two towers. More lively than Ocean Casino. But, Ocean Casino has a day club (with guest globally ranked dj's once in awhile).
Be the first to ReplyThey have a live band that plays around check-in.
Makes the process quit pleasant. There's drinks, gambling, shopping all sound. The rooms are clean.
Be the first to ReplyI am a person who writes negative reviews ONLY if we'll
I am a person who writes negative reviews ONLY if we'll deserved. This hotel was rated #1????I have to say the HARDROCK has gone down hill. The room outlet didn't work near the vanity which meant doing my hair in the bedroom portion of the room which I feel is gross. The phone in the room doesn't work. On a Monday the harvest buffet was closed due to capacity ( so we couldn't eat there). The Council Oak brought our appetizers and then literally our dinner ( which wasn't hot) 15 minutes later. So much for a relaxing dinner and an upscale restaurant? We weren't even done with our appetizers. I then tried to order room service using my cell phone at 9:50 AM and the woman said the wait time was 90 minutes! The bathrooms in the casino were not tended to meaning they weren't clean/ out of toilet paper/ toilets not flushed. I remember years ago when hotels took pride in their business. Saying there is not enough help has been the excuse for two years now. It's getting old. I'm writing this review because you can't hit a home run if you don't follow through right? Well HARDROCK are you going to follow through?
Be the first to ReplyLoved this casino! They had live music the day I went.
Lots of different machines too. The burger place on the second floor is SERIOUSLY GOOD. They have a Starbucks. And oh yeah, the Hard Rock Cafe (I was kind of disappointed in my chicken sandwich there, but that's another story.)
Be the first to ReplyTraveled from Baltimore to take my fiancรฉe to Chris Isaak
Traveled from Baltimore to take my fiancรฉe to Chris Isaak concert. Issue 1 Ticketmaster had our seats assigned with someone else's. Issue 2 the event was not sold out with empty seats to the front of us so my fiancรฉe got up and danced in front of our seats that was unoccupied and unobstructed from anyones view. There were multiple people dancing in that area as well. The female security guard clearly was targeting us saying we can't dance there we have to go back to our seats which to me would have been more of a distraction to the fans behind us. This was the 4th song in . My fiancรฉe was so upset we had to leave . The security staff clearly made us the center of attention instead of the artist. This is a concert are you suppose to sit with your hands crossed and not enjoy yourself. Never will come to this place again.
Be the first to ReplyIm still baffled as to why you didn't upgrade the pool area
Im still baffled as to why you didn't upgrade the pool area ? The reopening was in 2018 and it's still the same as the Taj had. For $500 plus a night I'd expect more. Casino is fun but like others mentioned it gets really packed. In the summer Oceans & Golden Nugget are more for the sun loving pool crowd
Be the first to ReplyWe stayed at the south tower.
We were in the suite and the view was great. Check in was fast and the staff were friendly and helpful. We had dinner at Youyu, Hard Rock Cafe and Sugar Factory. They are pretty good too. The only complaint I have is the glass doors to go outside are so dirty. Fingers prints everywhere and it was so gross to touch the handle bar. The hotel have cleaning crew walking around but nobody clean the door.
Be the first to ReplyHard Rock take 2-Oh Hard Rock.
... Why? Let me start out by saying gambling is pretty good here. That said.... We had free food comps so off to the buffet we went. Bad idea. The food really wasn't that good and the tiramisu kind of tasted like bad bananas. It was immediately spit out into a napkin. I would rate it one step below a golden corral buffet. Here is the kicker, someone in our party got the peal and eat shrimp, with a big piece of broken plastic in it. She thought it was ice at first, then we realized maybe it was glass, then figured out it was a broken piece of plastic.We asked to serve , who was very nice, to let someone know and he sent over the supervisor. We showed the supervisor who looked on the table to see if anything was broke. Don't worry dude we're not trying to get a free meal, this one is free and we shouldn't have taken it. He came back to tell us it was a broken part of a scoop and gave us a free buffet for two. Mmmmmm thanks but I'm good....I get it hard rock lesson learned. Don't stay at your hotel, don't eat at your buffet, just stick to gambling there. Also, Hard Rock, should you decide to reply to this like the last review I did, saying to contact you, leave contact information lol. We did't use the free room you ended up offering after we had to search how to contact you and we already got our free buffet we will not use. Unless you are offering up some free play worth driving over 2 hours to play, please don't bother. Like I said, gambling is the only thing that was good so make it worth the trip if you want to make it right. While you look up my player information and my win loss, keep in mind the price of gas and there will be 2 out of the 3 people returning ( the other one went back to Florida).
Be the first to ReplyThis hard rock is different from the one in the taj mahal.
They have less food options. They're good for the burgers, wings and fries. For drinks, purple haze & long island iced tea. Ask to sit at the bar cause we waited over an hour & the bar was empty the whole time. The waiter ended up charging me incorrectly & I didn't realize until after the fact. Moreless, if you need a quick bite come here. Our bill was $130 for 3 people. Tip not included. Solid 5/10
Be the first to ReplyAways liked the Hard Rock brand.
Stayed at the Orlando Hard Rock most every summer. Even as low rollers, we were excited when they built the AC casino. But we don't stay here. We prefer the Borgata or Ocean resort. Not sure why. Maybe it's HR's $20 parking. Borgata parking is $5. Maybe it's the smell of weed everywhere. Maybe it's all the patrons seem zombie-like and wasted. More so than other casinos. Maybe it's the sketchy night people outside on the boards. We do visit from time to time however. Great buffet. They have a nice lobby bar with a band there. It is ,however, right next to the smoking section for slots. It does seem like the hard Rock has a bigger smoking section than other casinos. It's well documented that people who have adictions have more than one, and the casinos have to cater to those addictions to maximize profits. They have 2 music venues. the Etess Arena and Sound Waves. My daughter's college music class required her to attend and then critique a concert. Rather than having her go into Philly, which is very dangerous these days, she's underage, so we all got tickets to seee Joan Jett here. My wife and I have long outgrown concerts. Sure, when we were in school we would see all kinds of concerts because we thought it was cool and then we would brag about it to our hopefully impressed classmates. BTW Don't you hate those people who've never seen a bad concert? Every concert they've ever seen has been great. And they claim they can recall great concerts from 40 years ago. They' re kidding themselves. One can recall what the see, not what they hear. Anyway, the Joan Jett concert was bad. She sounded wasted and after a while all the songs started sounding the same. And what do you get with any concert from an 80's band's? You get drunk middle aged women! They never got to shake their ass on the hood of Whitesnakes's car and now, to make up for it, they NEVER sit down ,shake their now fat ass, wearing heels and will embarrass themselves to no end. Fat women in high heels, ugh. So now that I've offended many, the HardRock is number 2 in AC, so they're doing alright.
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