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😍 5/5 - Make sure you dont miss out on THE 5-star experience.
By 👻 @DPG, 04/01/2024 3:00 am
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Five stars. The vibe, hotel accommodations with five star customer service and amenities. Exceeds all expectations in every possible way… views, cleanliness, contemporary, chic, fun, spaciousness, lights, curtains, hot water, electric kettle, sofa, bedding. Best possible hotel in the area and still affordable. We are a couple from Puerto Rico celebrating our 10th anniversary and arriving at Conrad at 11pm on March 15th- March 18th. Got to San Francisco on March 14th at 11pm after two long flights and then rented a car to drive ourselves to Los Angeles. We were overtired but happy to have made it to this beautiful gem per our reservation via third party (ticketsatwork). Daniel called us up for checkin and the biggest surprise comes up… our reservation was not showing. We kept it together since Daniel kept calm treating us with so very much gentleness while oue information was nowhere to be found. He even called the third party in our behalf like the good old customer service used to be and to our big surprise… even after a third party confirmation number was provided there was NO hotel confirmed reservation. At that point I just felt we were lost since didnt have anywhere else to go and the amount of money for hotel stay last minute could be out of control. But of course not, all went smoothly and we were quickly accommodated at a fair rate because Daniel took the greatest care of me and my husband. Conrad Hilton I would recommend to make this man the face of your customer service because he will rise to any ocasion in the best of ways. The Conrad Hilton experience has made our anniversary trip unforgettable for good. To learn and be part of such an outstanding customer service is truly magical. Thank you thank you thank you Daniel!!! Forever grateful to you and to all the wonderful people working at the Conrad Los Angeles. We had a blast and felt the most pampered with actual good humans than we had ever been. So excited to go back in the coming soon rather than later future. Make sure you dont miss out on THE experience.
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