An appalling experience - Bistrot Leo Presents Osteria delle Tre Panche New York - Buy Reservations
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🤮 1/5 - An appalling experience
By 👻 @Italophile89, 03/22/2022 3:00 am
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Went to Bistro Leo for the Osteria delle Tre Panche pop up. The entire experience was appalling. The waitstaff had obviously been told to turn the tables as quickly as possible and there was not an Italian in sight, and that’s just the start. I cannot recall having had such bad service in a New York restaurant in the 30 years I have lived here, not to mention the almost 40 years I have been traveling in Italy.
Where to begin? First, I had specified in our reservation that one person in our party did not eat dairy products. He ordered a salad with oil and vinegar on the side and no cheese. Guess what? The dish came with cheese on it and the vinegar was not brought to the table. (The olive oil was already there.)
The entrees were served before the appetizer plates had been cleared.
We were not offered pepper for our salads or entrees, and I was not offered cheese for my pasta. When I requested pepper for my pasta, I was given a tiny shaker.
The server poured tap water into a glass of Pellegrino. (No one at the table was drinking tap water.)
The server asked if we wanted dessert as they were clearing the entrees. I asked them to come back in a bit.
The server brought regular coffee (which had overflowed into the saucer) when I had asked for decaf. I was then brought a half-full cup of dishwater-like decaf that was scalding. The coffee was served well after the dessert.
After finishing dessert and about a quarter of the coffee, the server — check in hand — asked if we wanted anything else. They could not have been more eager to slap it on the table.
The women’s rest room had no paper towels. The lighting in the men’s room wasn’t working.
The tables were so close together that we could hear everything being said at the tables on either side of us. The noise level was deafening.
When I complained to the manager about our experience, including the pepper shaker, he said,”Did you ask for fresh pepper? We would have brought it to you if you had asked.” “Who has to ASK for fresh pepper in a restaurant such as this?” I replied.
Finally, the cost. Good quality food costs a lot and I’m not one to quibble over prices. But this experience left me feeling insulted and ripped off.
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