Service charge scam - Zuma Miami - Buy Reservations
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🙂 4/5 - Service charge scam
By 👻 @teonnah t, 04/23/2022 3:00 am
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The food and service was great. What I didn’t care for was how the waiter pretended that the service charge was not his tip. He said the restaurant charges a service charge insulating he does not get it and said whatever extra you give “goes to me for my services, well my tip”. A service charge goes directly to the servers. they have to split it Amongst each other but every single bill in the entire place gets this same service charge, whether they provide great or subpar service so the servers do not get stiff. We gave him extra but afterwards I felt scammed by him. It’s actually a disgusting practice. Why do it? Why be greedy when they are already getting 20 percent.
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