As someone who normally does not write reviews like this, I - Wolfgang's Steakhouse Park Ave New York - Buy Reservations
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🤮 1/5 - As someone who normally does not write reviews like this, I
By 👻 @Eric R., 02/12/2022 3:00 am
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As someone who normally does not write reviews like this, I felt like this time I really had to share. The experience at Wolfgangs last night was horrible. From the moment we sat down until we got the check it was a disaster. After we were seated, we had a waiter come over to give us our menus then brought us water. After that he basically disappeared. 15 minutes later he reappeared to bring another table wine, where he decided to stay and chat for another 10 minutes. When he finally came our way he was ready to breeze past our table until I stopped and asked for the wine list which he said he would bring, but then again disappeared. As I was looking around another waiter finally appeared and asked if we were ready to order. We finally were able to order and about 15 minutes after asking the original waiter for the wine list he finally realized he never brought it as he was still too busy with the other table. During this time, a big party of 10-12 people walked in. Them being loud was an understatement. Normally I wouldn't mind this, but aside from the fact that they were exceptionally loud (could barely have conversation at the table), a couple that was seated after us was asked by the hostess if they wanted to move because of the noise. Not once was this offered to us. Finally to the steak we came here for. We ordered the steak rare, but it definitely came out black and blue. I can understand this part as at a steakhouse temperatures are sometimes under what you think they are. The part that upset me was the waiter was standoffish about it when I asked if they could take it back and cook it for a couple more minutes. The steak came back and tasted good. The food overall was actually tasty, so I have no complaints about that. From this point on after they cleared the table, it took another 15 minutes to get the check. I tried to stop our our waiter and he seemingly ignored us. It took having to go to the host station to complain about the poor experience to get the check. She apologized and offered us "a drink or dessert to go", but this was frankly insulting as we spent so much money on this horrible experience and we just wanted to leave at that point. For the money that gets spent at a restaurant like this, you wild think the service would be much better. We came here for a special occasion, but instead spent a lot of money on what turned out to be a not so special experience.
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