Lack of professionalism - White Robata Kuwait City - Buy Reservations
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🤮 1/5 - Lack of professionalism
By 👻 @Kjalsaleem, 05/04/2022 3:00 am
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I had a reservation for 9 people today at White Robata and I arrived at 8:55pm which was 5 minutes earlier to my dinner reservation. I went to the host standing beside the entrance and informed her that we are here and would like to be seated at our table and after she went to check the table she came back and told us that they are getting the table ready and should take a couple of minutes. So my family came and I went to her again to inform her that it has been 10 minutes and I'm still standing waiting for my table and I don't want to keep my parents standing outside she then told be to wait as they are preparing the table with cutlery and napkins. Five minutes passed and we were still standing and no one called us so I went to another person that looked like she was in a higher position than the host and explained the whole situation to here and she asked me to wait and she will come back to guide us to our table but what happened was that she came back asking us how many we are and if the whole family arrived because they only have a table that sits 4 person and we are waiting for the table next to that table in order to merge then together and sit the whole family. I didn't want to keep my parents standing so I asked here to guide them to the table and after they sat I went to another worker and asked him to call the manager since I am being treated as a walk in customer waiting for a table to finish rather than walking in and finding the reserved table as mentioned in the message I got after making the reservation 5 days ago. So after standing around the table that 5 of my family members were seated in the table next to us left and rather than adding the table to where my family were seated they asked us to get up and sit down in another table which they mentioned was bigger that the one they were seated in. The lack of professionalism is disappointing and what disappoints me more is that were are talking about they only restaurant in Kuwait that got listed in the 50 best restaurants in the MENA region and to be honest I've never witnessed what happened to me in a fast food restaurant with all due respect. First with the incorrect information from the first host as she mentioned that the table is getting ready and then seating us at a table that accommodates only 5 and lastly having us change our table even though they could've got another big table and added more chairs to make up whatever they did. I was really looking forward to todays dinner but to me the restaurants service and how they take care of their customers and how professionally they would react towards a situation is more important than the food being served. This will be the last time I pass by this restaurant as I would rather dine in a restaurant that is not rated as the "Top 50 Best Restaurants" in the MENA region than eating in White Robata.
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