Terrible customer service - Villa Azur Miami Beach - Buy Reservations
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🤮 1/5 - Terrible customer service
By 👻 @enolla, 10/03/2021 3:00 am
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The guy who staying near the hostess (manager or administrator) and one of the hostess were very rude to us and didn’t sit us even that we have booked table 3 days before, and the reason was because we still wait for 2 more guests (and 6 of us already been there and wait for 1,5 hours!!!!). We have booked some appetisers and champagne which supposed to be when we arrived, but they give us the table which wasn’t clean yet, there were no chairs, and they left some plates after previous guests. I don’t understand why they accept reservations when the people who didn’t reserve table got it more faster then us, because they had bigger amount of people.
About the service and food: 3/5. I ordered filet mignon medium, but I’ve got it well done. The server was not checking on us at all , so we ordered for 2 drinks by one time.
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