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Staff automatically includes a 20% tip into the bill
Staff automatically includes a 20% tip into the bill without any consent or warning. In addition, this is by far the rudest and worst customer service experience I've encountered at any restaurant. Our waiter Carlos had a bad attitude from the moment we sat down. He later abruptly goes home without any acknowledgement. With the exception of one server from Guatemala who was very friendly and polite, everyone else was super rude and had the worst attitude from the start. We were friendly to everyone, didn't send anything back or anything like that; we actually enjoyed the food and thought the restaurant itself was nice; but the customer service is really really bad. This is probably because of the automatic 20% tip scam they are running. There are so many restaurants in NYC, this place definitely does not deserve your money.
Be the first to ReplyOrdered 3 items.
The beans soup, shrimp stroganoff and chicken parmesan. The chicken parmesan was the best dish of all 3. The beans tasted a little burned and no sausage in the soup, the stroganoff sauce tasted like melted cheddar cheese from Mac and cheese. Not worth for the money. The pros are the service was great, people were very polite.
Be the first to ReplyAll the food was amazing.
We started with the Pao de Quiejo. Great bread. We had the Picanha Fatiada and the Bife Baiana. They were both excellent. The Yucca is very good and the rice and beans are the best. Perfect for date night
Be the first to ReplyHorrible service.
They added stuff we didn't get and when we pointed it out they had an attitude. They automatically put their tip into the bill. Which based on the service they did not deserve. There was hair in the food. Chicken for the chicken Parm and spaghetti was over cooked and thin sliced. Their black bean soup had no flavor tried to eat it and ended up taking maybe 3 bites. Would not go again.
Be the first to ReplyOn a freezing Saturday, at 6pm, we walked in without
On a freezing Saturday, at 6pm, we walked in without reservations. Many tables were available, and the manager welcomed us with warm and enthusiastic greeting, which was appreciated. Staff niceties ended right there. Service was the worst part of our experience. Waitstaff were extremely understaffed. We waited half an hour for anyone to approach our table. After almost dying of dehydration, I tried to catch a passing staff member, but that proved quite a feat--everyone was so busy, that they were flying at the speed of light and our table of two seemed invisible. Very frustrating. Especially when you just want a glass of water after waiting for who knows how long. Took over 45 minutes to finally talk to someone, get water, and get to ordering food. During the rest of our evening, no one checked in about anything, because all the staff were extremely busy, so our water and tea glasses remained empty. Bad night for our visit. Pretty ambiance, appropriate for any kind of family, business, or romantic gathering. Large white piano decorates the center of the space. Food was tasty. VATAPA$33: Pollock And Shrimp With A Puree Of Shrimp, Coconut Milk, Palm Oil, Peanut And Spices, Served With Rice was filling and hearty. Mild in flavor. Wish I actually tasted spices [or seasoning in general]. But the portion was big and the overall impression was positive. CAMARAO A GREGA$29 Fried Shrimp With Cheese cubes with Vegetable Rice was okay, nothing special. Very little shrimp--exactly four shrimps and three cheese cubes--definitely not worth $29. Rice is cheap, so a $29 plate of rice with 4 shrimp and 3 cheese cubes is ludicrous. Do not recommend. Will not be back. You can get much better experience at other Brazilian restaurants that are abundant all over the city.
Be the first to ReplyHad lunch at Via Brasil in Manhattan today after a
Had lunch at Via Brasil in Manhattan today after a wonderful workshop Star Mothers & Earth Ancestors: A Channeling Event for Starseeds with Marissa & JJ Brighton. The restaurant was beautifully rustic inside with a piano for live music & tasteful pictures throughout. We had the special which was oxtails & polenta & the rio grande churrascos mixed meat grill. The Pao de Queijo A Brazilian delight "cheese bread" was delicious & the Mariscos Ao Molho de Vinho which is Sauteed mussels w/ garlic, white wine and tomato sauce. The waiters were all great & very attentive. Love this little piece of Brazil on west 46th street.
Be the first to ReplyCame here for lunch before a broadway show and I got the
Came here for lunch before a broadway show and I got the gaucho churrascos cooked medium. It was a little closer to medium well when it came out but it tasted pretty good. The salt ratios I found were also a little odd. The black beans were too salty and the fries didn't taste salted at all. My uncle got the bacalhou cozido and it was definitely very garlicky and tasted just a tad over cooked. Overall it wasn't bad but I wouldn't rush to come back.
Be the first to ReplyWe got tickets to a Broadway show so we needed a dinner
We got tickets to a Broadway show so we needed a dinner place nearby. We don't have Brazilian food too ofter, so we thought why not? We made a resso for a Wednesday at 6:15. It was pretty empty. From the outside looking in, it does look like a tourist trap, especially because of its proximity to Times Square. But they had good reviews, and the menu looked good and was reasonably priced, especially for that area. We ordered: -Assorted Brazilian Hors d'ouevres - this was an assortment of 6 different empanadas/croquettes with various meat/cheese/rice filling. Some were good but there were a few I didn't like. I don't even know what was what because nothing was explained to us. But its a fun dish to share between two people if you want to try a little bit of all the flavors. This was served with a side of some chili/tomato oil, which was really good but if you can't take spice, this dip isn't for you -Feijoada Complete (black bean stew with fresh and dried beef, salted and fresh pork, bacon, sausage and ribs, served with collard greens, rice, sliced orange and farofa) - we shared this and it's definitely enough for two people. I didn't care for the beef, but love the pork because it was tender, and the sausage as well. The collard greens were a nice garlicky tradition. I've never had feijoada before but having stew with orange was new to me but it was actually kind of refreshing and cut some of the richness of the stew. I didn't care for the farofa (toasted cassava flour). It reminded me of eating nutritional yeast. We wanted a bit more carbs to go with the rest of the stew and the cheese bread would have been great to soak up all the sauce but unfortunately, this was sold out. How can you sell out of cheese bread before a dinner rush! We ended up getting fried bananas, which I do not recommend. We thought it would be like fried plantains but it was literally battered and fried halves of bananas, kind of like the banana tempura you would get at a sushi restaurant. I don't know if I liked this place enough to come back for a second visit, but it was a great first experience.
Be the first to ReplyNeeded a quick, nice dinner before theater, and Via Brasil
Needed a quick, nice dinner before theater, and Via Brasil excelled. All of our food was tasty, well-prepared, with a lot of authentic Brazilian touches, spices, combinations. There are several caipirinhas on the drink menu, but the baseline one was excellent. Service was attentive and professional, and they definitely worked to get us out in time to get to our show. Would not only go back, would make an effort to visit any time we are town.
Be the first to ReplyDo NOT go to the vegas location.
Owner Anna is an absolute monster and runs it into the ground. No one has good things to say about her. I have her old regulars (that she continues to 86 for simply asking what happened to a couple of employees), telling me how awful she is and asking how she is even an owner if she only cares about money and not staff or guests at all. Plus, the restaurant in Vegas is disgusting. Don't go unless you like food poisoning from mold. Hope NY is doing better.
Be the first to ReplyWonderful dinner with family! We came upon Via Brasil
Wonderful dinner with family! We came upon Via Brasil during our trip to NYC. A lovely restaurant with white linen table cloths and tasty food and drinks. Gets crowded after 6pm so you may want to call ahead for a table!
Be the first to ReplyService wasn't the best.
The restaurant wasn't full when we were there but maybe they were short staffed because our waiter didn't even remember to check on us or get us water. But he did remember to try and push all the expensive dishes on us. The food wasn't bad but it took a long time to arrive. Would not recommend the salad, it didnt taste good or fresh
Be the first to ReplyWe love the warm atmosphere, classy decor ( white
We love the warm atmosphere, classy decor ( white tablecloths etc) and delicious food. I especially recommend the shrimp in an acorn squash. We usually go for pre/ theater dinner and this time we brought out of town guests.
Be the first to ReplyMy daughter and I went to eat last night.
It was our 2nd time. This time was a little disappointing experience. The food was amazing as always. We got the cheese bread, the bean soup, the picanha entree and the camarao paulista. Of course caipirinha for a drink. My surprise was that the server included 20% tip in our check without saying any word. I had to ask him if it was ($144.81 plus $29.19 tip, total $174.00, which I paid $100 in cash and the rest with my credit card) He said it was a service fee (20%). I felt terrible because they said they do sometimes. Maybe based on your ethnicity? I don't mind the gratuity to be included, but of course they have to tell you. Anyway I'll be back because of the food, but I hope you tell your servers TO ALWAYS advised the customers that the 20% tip is already included. It's up to the customers if they want to leave an extra tip based on the service experience
Be the first to ReplyGood food good company makes it perfect plus servers were
Good food good company makes it perfect plus servers were courteous and attentive. Let's go.....
Be the first to ReplyI was so excited to take my father here, that excitement
I was so excited to take my father here, that excitement quickly turned into embarrassment. Food was cold, and grizzled. Have not had much luck with Brazilian food in Manhattan. Is it safe to say Little Brazil is no more?
Be the first to ReplyWe started with cheese bread and mussels to start and both
We started with cheese bread and mussels to start and both were excellent. The authenticity of the food was as real as it gets. For entrees we had the authentic Brazilian for two and shrimp in a pineapple sauce that was served in the pineapple. Again incredibly tasty and being located right next to our hotel was even better. Highly recommend this place.
Be the first to ReplyA hidden Jewel in the heart of NYC , they have authentic
A hidden Jewel in the heart of NYC , they have authentic Brazilian beer and a great menu , Wellington our waiter was absolutely the best , very attentive and helpful . The atmosphere of the place is nice and cozy . We had the Bacalhau a Gomes de Sa , and it was amazing !! That's coming from a native Brazilian . I took home the Bife a portuguesa and even tho I asked for well done it was a bit tooo well done , kind of burned on the edges so that was a little disappointing.Over all it was a great experience and I want to go back and try the other dishes on the menu to see if they are as authentic as the ones I tried . P.S: The Caipirinhas where PERFECT !!!!!
Be the first to ReplyThis restaurant was located beside my hotel and was the
This restaurant was located beside my hotel and was the first meal I had in the city. The place was spacious, and nicely decorated. I loved the artwork, one piece in particular and would love to know who the artist is. For my meal, I ordered the salmon and vegetables. The salmon was flavorful and had a beautiful sear on it, and had a delicious sauce that accompanied it. The vegetables were tasty and not overcooked. And the cappuccino I ordered was the perfect ending to my meal. Great ambience and service. Thoroughly enjoyed this place.
Be the first to ReplyLocated in the heart of Little Brazil, I dined here with a
Located in the heart of Little Brazil, I dined here with a friend for dinner. The interior is lovely, vibrant, colorful with a welcoming atmosphere. There were white table cloths and pretty pink flowers on the table, giving the place an elegant touch. Of course we had to get the cheese bread, which was excellent. Sticky, strong cheesy flavor, still warm, and perfect little tasty morsels!For my entree, I ordered the Grande sampler meat platter, which included strip steak, Brazilian sausage, pork chop, as well as chicken. This was served with rice and beans, along with yucca flour and pico de gallo. I think my favorite was the steak, which was nice and tender, as well as packed with flavor. The Brazilian sausage was wonderfully juicy, succulent, and had just the right chewy consistency. The pork chop was also tasty, and was very well seasoned. The chicken was probably my least favorite, because I'm not normally impressed by it. This chicken was decent and was pleasantly soft, but a little on the bland side.The rice was perfectly cooked and usually I'm not really a fan of beans, but paired with the rice, it was pretty good. I also enjoyed the yucca flour mix, which had a sandy consistency, along with raisins and veggies. This was a nice blend, especially eaten together with the pico de gallo and meats. The pico de gallo added a lovely fresh, slightly crunchy element to the meal.For dessert, my friend and I shared the Doce de Leite com Queijo, which was Dulce de Leche with Brazilian white cheese. This was a very simple, yet delicious preparation of pure, sweet, rich, milky, deeply caramely, and irresistibly smooth Dulce de leche. The white cheese was mild and dipped with Dulce de Leche made for mouthwatering bites.Service was wonderful throughout. Our waiter was friendly and attentive. Also, the prices are pretty reasonable, especially considering the midtown area and proximity to Times Square. I would be open to returning and would like one of the seafood dishes, such as the Fresh Pollock and Shrimp.
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