James was a phenomenal bartender and gave great service. - Tom, Dick & Hank Atlanta - Buy Reservations
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🤮 1/5 - James was a phenomenal bartender and gave great service.
By 👻 @C. M., 10/09/2023 3:00 am
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However the hookah girl was very rude, dismissive and under trained. She seemed as if she didn't want to be there from the time we walked in.... Meanwhile, I could count 2 hands on how many people that was there. The hookah girl sat on her phone the entire time with her face balled up while letting her tables go under. We simply asked for more coal (in which it shouldn't be a request, it should simply be changed or asked if we need anything). She lack communication skills, and have a low understanding of service.... yet, expect a 20% gratuity. When I addressed my concerns, SHE LITERALLY WALKED AWAY. I've never seen anyone act this way in service. It's the rudest interaction I've ever had at a restaurant Once I asked for a manager, I realized he was the man sitting across the bar the entire time. His presence as a manager was not known nor did he step in to make sure the quality control of the restaurant was at its best. We stepped to the side to discuss the issue. While I expressed my concerns he LITERALLY called me aggressive for being direct about my service and the hookah girl. At one point he proceeded to walk away mid conversation. Clearly, he's in no position to be a manager. He's conflict resolution and communication is extremely LOW. My group of people are /were paying customers that ordered and drank without an issue. We are not peons from the street and shouldn't have been treated as such. The food was great, the view from the rooftop is amazing, I'll give credit where it's due. However, this experience completely ruin my night and my experience at TDH. It will be hard to ever patronize this business again. I've always thought and said nice things of this place but this was a disgusting interaction. Readers: please be aware of your choice to visit this place. Hookah Girl: lace front with braces and a headband Manager: Gentleman with locs Thanks James, the bartender for making the best of the situation C. Mar
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