Need to get yourself customer focussed staff - The Victoria London - Trade Reservations
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😒 3/5 - Need to get yourself customer focussed staff
By 👻 @cityfellah, 01/21/2024 3:00 am
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Sunday lunch is okay. Staff not so great. A lot of customers turn up with suitcases. After all it's a 5 min walk from one of the busiest railroad stations on the planet (Paddington), which happens to deliver passengers to one of the busiest airports in the world (LHR). When I asked one of the staff if they had any storage on the ground floor, I got the sarcastic, answer "this is a pub mate". I hauled my bags up a spiral staircase, watched others do same, watched a mother with young child haul their stroller up the same narrow spiral staircase. Most customers had bags. Smart ass "bloke" who was server - not customer focussed.
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