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🤢 2/5 - I just returned from my forth stay at the Sea Gate over
By 👻 @Joseph L., 09/13/2022 3:00 am
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I just returned from my forth stay at the Sea Gate over several years; and it is unfortunate to express that my stay was not pleasant at all. When paying $1,470 for two nights; let me say again, $1,470 for two nights, I expect to be treated properly. Wouldn't you? The truth is, the hotel being expensive is not the issue if it is worth the cost. The lobby and bar of the Sea Gate are pretty; with huge fish tanks, dark stained wood bar and dining area with another huge tank; but when checking into my room was not impressed, especially when I paid extra for 'two steps up' to what I think they called the Supreme or Superior room or something. Nothing special at all. On the first evening I contacted the front desk and asked if I could have a hamburger and fries delivered to the room and was directed to room service. I called for twenty minutes with no answer. Finally someone answered and said they were done delivering food for the evening. It was only 9:00pm. I would later discover they were supposed to deliver until 11:00pm. It was costing me $700 a night to stay here and I had to order food through grub hub. The following morning we figured housekeeping would come clean the room for us, change the bed, fresh towels, etc. We ordered breakfast to the room; (they forgot my orange juice and toast) and went out for the day. When we returned at 2:00pm our room was untouched. I forgot to add we called and requested that our room be cleaned before we went out for the day. Upon calling the front office again and requesting the room be cleaned, two hours later nobody came. I had to call the front desk and ask them what the issue was! Sorry to say this story is not over. After dinner on our second night (someplace else) we brought the parents back to the hotel to have a drink outside by the bar. It was a Sunday evening and the bar was empty, literally two people at the bar. The four of us get seated at a table, and wait, wait, wait, and weight. After twenty minutes, twenty minutes, someone comes over and pours us water, then says, someone will be with you soon. THE PLACE WAS EMPTY. I AM TALKING ABOUT TWENTY MINUTES ON A STOP WATCH. TRY IT! FINALLY, a waiter comes over and takes an order. We order four drinks. That's eat. No food, nothing fancy, four drinks; 2 diet cokes, 1 vodka cranberry and 1 coffee. WE WAIT, AND WAIT, AND WAIT, until the point where we were saying that it must be a joke, like someone is filming this for television. WE WAITED 40 MINUTES AND STILL DID NOT GET OUR DRINKS FROM AN EMPTY BAR! When I walked in the bar and asked the woman behind the bar what the problem was, her response was, "I'm getting to it." I walked up to the waiter, told him to give me my credit card he had in his pocket, and we walked out. I checked out of the Sea Gate and checked into the Marriot which was a THOUSAND DOLLARS LESS and the room I got in the Marriot was GORGEOUS! What a nightmare. The Sea Gate needs to remember that being polite to people isn't the only thing that cuts it. When people are paying thousands for their stay you have to deliver. They lost me, and my entire family which stayed there for life.
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