Utter Disgrace - The Ritz-Carlton, Boston - Trade Reservations
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🤢 2/5 - Utter Disgrace
By 👻 @Adrian M, 12/28/2023 3:00 am
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Family trip with four people, and we stayed in two Club Level suites (Executive King Club, and Luxury Suite Club Access) from 12/23/23 through 12/25/23. Service in the Club Room completely misses the mark for the price/value proposition; food is not good, hot food is left uncovered for hours and is consequently dried out. Employees in the Club Room are hit-or-miss in their professionalism and their motivation to provide a "special" experience, which is how the Club Floor, and the Ritz Carlton, are branded. The same goes for the bellhops, some are outstanding, but this was overshadowed by a bellhop who stood around with his hands in his pockets when it was time to load suitcases in the car and assist my elderly handicap aunt, and then he decided to get into a verbal altercation with me to intimidate me into tipping him. Needless to say, it didn't work, and he received some real time customer feedback. Overall, not worth the price. We stayed for three nights on the Club Floor last year and were underwhelmed then, so we shortened our stay to two nights this year, and gave it another chance. We will shorten our stay to zero nights next year!
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