Be careful of strict cancellation penalties - The Oyster Club Birmingham - Buy Reservations
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Birmingham's Best Restaurants that are most frequently booked by customers of The Oyster Club Birmingham
Ranked #19 in Birmingham's Best Restaurants.
🤮 1/5 - Be careful of strict cancellation penalties
By 👻 @GAZGAZ, 03/11/2023 3:00 am
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We had a poorly child and were unable to make our reservation. Called restaurant 5hrs ahead of reservation to explain situation and asked to reschedule. Was told not possible and we’d be penalised £30pp. They took £120 from my card. I understand t’s & c’s and restaurants do not want empty tables as it costs them money, but taking £120 from a customer who has the decency to call ahead 5hrs prior so they could resell the table on a Saturday evening doesn’t sit right with me. I even asked if they would half the penalty charge and i’d reschedule. Bottom line is no one wins, I really wanted to try this restaurant, I’ll now never book this restaurant as a matter of principle, and they now get a bad review.
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