Steak not served at right temperature twice - The Orange Public House & Hotel Victoria London - Trade Reservations
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😒 3/5 - Steak not served at right temperature twice
By 👻 @John C, 06/13/2022 3:00 am
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I want to be as fair as I can and keep this as factual as I can. We received a warm welcome and found the dining room very pleasant. All went perfectly well at the starter stage. No complaints, and I was enjoying the evening with my friends. Then my steak was delivered, but my companions' pizzas were not. I don't like to start eating before my companions. I find that embarrassing. My friends urged me to start but by that time my steak was barely lukewarm. I was asked how my food was and said I was very disappointed it was not at the right temperature and that our food had not come together. The waitress was concerned and did take my meal back. I went to the cloakroom as much to calm myself as anything - I dislike complaining and readers of my reviews will see that this is extremely rare for me. The meals were then served together while I was gone - for no more than a minute. I found to my great astonishment that the second steak was at much the same temperature as the first - note this in spite of my former complaint. Note also that my French fries were still piping hot. Not wanting to ruin our evening I did eat the steak. The meat was of high quality and tender - no problem there - but I am afraid it is a fact that my enjoyment of my meal was spoilt by two things - the non-simultaneity of serving and the failure to address my complaint. The waiting staff and manager expressed concern that I was unhappy and it is fair to record that and that my steak was not charged for, which I suppose was something. However, we paid for some fine wine and the meal still cost me a great deal. While the staff said they hoped I would return and we parted on amicable terms, the overall impression I have is not good. I seriously pondered awarding the mark of 2, but the good starter and evident genuine concern of the junior waiting staff wins a notch up on that. I am at a loss to know why my experience was so poor. It is fair to record also that my companions enjoyed their food.
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