Disappointed in service - The Gamekeeper's Cottage at The Inn at Little Washington - Trade Reservations
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😒 3/5 - Disappointed in service
By 👻 @eileen f, 11/13/2022 3:00 am
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We were disappointed in the service. Since the food was good, but not amazing, I had hoped to experience the exceptional service that the Inn is supposed to have. I am not sure if there is too much turnover in the staff, but the best description I have is of a marching band with a lot of people on the field but a few weeks before their peak. Time and again, we had to ask for basic service, while many service staff circled us and other diners. The worst example was the very expensive wine pairing. Two times we actually had to call over a waiter and ask if we were being provided a wine pairing since the food came with no indication of whether a new wine pairing was coming. And the sommelier’s descriptions of the wine pairings were underwhelming when he finally did show up. My husband asked for a very hot cappuccino with sugar. The cappuccino came -no sugar and we had to ask twice for it. I have eaten at other high end restaurants and had much better service and more interesting food. These issues may sound petty, but not when we spent more than $2,000 for 3 people.
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