The food at Factory Kitchen is always a hit. - The Factory Kitchen Los Angeles - Buy Reservations
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😒 3/5 - The food at Factory Kitchen is always a hit.
By 👻 @Henry O., 02/24/2023 3:00 am
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I have been here a couple times and all the dishes I've tried are great. Kudos to the chefs.The mandilli di seta and casonzel are my favorite pastas. Amazing savory and salty flavors. The pasta dough is always cooked perfectly in my opinion.The porchetta is a must if you want a meat dish for the group. The accompanying vegetables of carrots, onions, and celery helps cut through the richness of the pork.The reason for the 3 stars is the service and experience. I am not sure if this is a recent change, but the past 3 times I've gone, having reservations seem like there is no point. My group of 6 had reservations at 7:30 pm and I believe we waited over an hour to get seated. I think the process of seating customers based on exact seats per table is not the right approach. Management should strive to quickly get the customers to enjoy the food and get as many tables completed, which is great for both the business and customer. To have the hosts tell you at check-in that it will be a few minutes is very misleading.Overall, the food here is amazing. My only criticism for the restaurant is to change the current process for reservations and how it's managed. Jokingly, the couple next to us asked our group how long we've been waiting to get a table and we said 50 minutes as they told us 40 minutes. There needs to be a better mechanism that benefits both the restaurant and customers that management should look to fix.
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