Disappointing - The Devonshire Arms at Beeley Matlock - Trade Reservations
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Matlock's Best Hotels that are most frequently booked by customers of The Devonshire Arms at Beeley Matlock
😒 3/5 - Disappointing
By 👻 @Lorraine P, 03/03/2024 3:00 am
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We have stayed here in the past and so were looking forward to a relaxing evening and night. Unfortunately we were quite disappointed overall. We booked the dinner bed and breakfast in a suite. The room we were shown to was very tired and dated. The furniture in the bedroom and lounge was shabby and the bathroom was cramped and dated. The dinner started well with both starters being delicious. Unfortunately the main meal, we both had the rib eye steak which was an eye watering £36, was tough and mine in particular was very grisly. I only managed to eat about half of it and even that was hard going and not very tasty. When the waitress took the plates she obviously noted that I hadn’t eaten much so asked if the meal was okay at which point I said the steak was tough and grisly but unfortunately this comment fell on deaf ears. Ultimately on checking out we were charged an additional £21 as we went over the £37 per head allowance! Somewhat galling given I didn’t actually eat my main meal. The final issue was the noise in the room. We were in the main pub so unfortunately there was noise from the bar until late and then we were awoken just before 7am by staff cleaning and vacuuming the bar. Again I mentioned this when checking out to be told, oh that’s a shame. Overall the staff seem quite young and it’s clear there is a lack of focus on customer service. Given the price it should be much better! We won’t be back
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