Cool place, terrible service - The Deck at Island Gardens Miami - Buy Reservations
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🤢 2/5 - Cool place, terrible service
By 👻 @Yvonne M, 06/14/2022 3:00 am
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We were at The Deck Saturday night. Made the booking based on a friend’s recommendation and were very impressed when we arrived. It’s a great looking spot, on the water, skyline in the back, cabanas etc. Our issue was with the service, or lack there of, that we received. We were sat promptly at our table and then proceeded to wait, and wait for anyone to take our orders. After 25-30 mins I called over a waiter, as several of them had walked by our table a few times and asked him if anyone could take our drink order. He told me he wasn’t our waiter but could take the drinks. He then took all our orders. Drinks came about 20 mins later and our main courses were at least an hour after. And of course no cutlery which we had to flag someone down for. It really just spoiled our entire experience there. We definitely left feeling our table wasn’t as important as the cabanas as those had 4-6 staff flying around them with bottle service etc. They include a 20% service fee which we asked the manager to remove (he did). We did tip the waiter (who wasn’t our waiter but somewhat looked after our table). We felt bad but in all fairness the service was dire and we didn’t feel 20% was justified.
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