Not a five star experience; pricey for a business traveler - The Carlyle, A Rosewood Hotel New York - Trade Reservations
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😒 3/5 - Not a five star experience; pricey for a business traveler
By 👻 @Dane94306, 03/03/2024 3:00 am
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Booked on short notice because I’m just in town for two days for a memorial for a friend whose family home in the neighborhood. I had a three star experience which I guess puts me in the middle of the fairly agitated one stars and the very pleased five star reviews. The staff that I encountered ranged all the way from indifferent to very very nice, with the gentleman (bellman) by the elevators very helpful. The answer to every request I made on check-in was “no,” which I certainly can understand when it’s the high season and not the end of February. The hotel certainly did not seem crowded, but who knows. Not a huge deal. At check in I had expected to get a bit of a complementary upgrade per what I’ve been told by AMEX black card but none more available and it was also impossible to move me to a higher floor as well. I was given two small cards on check-in codes and no explanation. I’m glad I didn’t throw them away. A bellman explained to me they are for guests to use in cutting the line at Bebelman’s bar. I’m glad I was told. That’s useful to know because the line can be more than an hour I’m told. Although I was also not told by the Carlisle that certain AMEX card holders get a $90 a day credit for breakfast or otherwise, AMEX card holders do get that benefit. i subsequently called the front desk and was told that this applies. I’m not sure why they didn’t mention it, as it is a nice benefit. Given that with taxes even the most basic room is going to run over $1000 a night the Carlisle would not be my first choice next time since you can get meh service and similar accommodations in the lower rated $850 rooms for much less elsewhere. If traveling on business or for another memorial program, I probably would stay elsewhere. if I was willing to splurge and there wasn’t a great hotel available for my wife and family then that’s another matter. I’d probably go for the St Regis where the service is always remarkable, but stay here if I couldn’t find availability. Based on the other TA reviews (some referred to stealing and are very inflammatory and others refer to excellent stay in the large suites), I would say that if you spend $2500 a night or so on a suite the accommodation would be very nice. In the interest of being balanced it’s also fair to point out that there is free Wi-Fi.
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