I had the WORSE EXPERIENCE IN MY LIFE with this Capital - The Capital Grille New York - Buy Reservations
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🤮 1/5 - I had the WORSE EXPERIENCE IN MY LIFE with this Capital
By 👻 @461 L., 02/15/2024 3:00 am
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I had the WORSE EXPERIENCE IN MY LIFE with this Capital Grille and their management and this is not my first time here. My boyfriend and I made reservations for VALENTINES DAY and we arrived 3 MINUTES after 9:45PM because we were unable to find parking, So I decided to walk into the restaurant while my boyfriend looked for parking and he said I couldn't be seated without him which made no sense because there were other couples in the lobby waiting to be seated so either way we would've been waiting for our table. But the manager NICK still refused to sit us down because he said his kitchen was closing and after 9:45 there's nothing he can do. As a manager how can you not accommodate someone coming into your establishment ready to spend money and its VALENTINES DAY for Christ sake!! He could've made an exception but chose not too and ruined our Valentine's Day. I am so disappointed in this company and restaurant and the manager NICK should be FIRED because clearly he doesn't know how to run a business! I will be taking this to fullest extent because I believe we were treated VERY POORLY and this is not the end of it. Will never return to this disgusting location AGAIN!
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