For Valentine's Day, we made a reservation a month in - The Bywater Los Gatos - Buy Reservations
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🤮 1/5 - For Valentine's Day, we made a reservation a month in
By 👻 @Shah V., 03/06/2023 3:00 am
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For Valentine's Day, we made a reservation a month in advance. We were contacted by Maryann Florentino at the end of January. She was courteous and made sure we were okay with their prefix menu as in order for them to hold our reservation we were going to get charged $75/person with tax. We were okay and paid and were so excited to celebrate our Valentine's Day there. Never during our e-mail communication or telephone call anything about dining outdoors were mentioned. We walk in and check in with the host, and he tells us that we will be seated on the patio (which was pretty much a ramp out from the back door). I was shocked! It was 35 degrees and cold and we were nicely dressed up with clothing appropriate for indoors! The host said that was our only option as they were fully booked that night. When I reminded him about the fact that my reservation was made one month in advance and never for patio dining on a cold evening he shrugged his shoulders and said he was sorry. He did refund me the money I had paid. However our evening was ruined as we could not find any opening for dinner anywhere else at that point.Even if they had called me ahead of time to tell me I was going to be sitting outside, maybe we would dress accordingly and take a blanket to put over our legs and still go. But we were never given the option. I wrote to Maryann the next day to mention how unhappy I was with their service. She wrote back and apologized and said their general manager Jorge Marquez was going to contact me and offer $100 gift card so that we would give them another chance. Well three weeks later, I am still waiting to hear back from Jorge!If you want to go to the Bywater thinking you will get David Kinch Michelin Star quality service and food like we did, do not go. You get better service from other restaurants in downtown Los Gatos. Don't waste your time and money here. All they have is the reputation of David Kinch. However, they will very soon lose that to.
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