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🤮 1/5 - My friends and I recently visited for brunch and while we
By 👻 @Maja L., 04/11/2024 3:00 am
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My friends and I recently visited for brunch and while we initially enjoyed the lively ambiance and delicious food, our experience was unfortunately marred by the poor service provided by our waitress, Danielle W. From the outset, we encountered issues with the service that significantly detracted from our dining experience. Despite the fact that two of our friends were running late, Danielle rushed us to place our orders, creating an uncomfortable situation where we felt pressured to decide hastily. This lack of professionalism persisted throughout our meal, as we received no apology or acknowledgment for the incorrect item that one of our party received, nor for the fact that my glass for an espresso martini arrived broken. Throughout the meal, there was a notable absence of attentiveness from the staff, as no one checked if everything was satisfactory or if we required any assistance, not even refilling our water glasses. What truly soured our experience, however, was the behavior of our waitress during the payment process. When one of my friends opted not to leave a tip through the card machine, intending to provide a cash tip instead, Danielle rudely insisted that she select a tip option and even peered at her hands. Despite our reassurance that we intended to leave a cash tip, her dismissive attitude persisted, culminating in her rolling her eyes and walking away without even clearing our table. To add insult to injury, as we were preparing to leave, she saw a random $10 bill on the table. Danielle approached us with an air of entitlement, insinuating that the money was intended as a tip for her. She looked at it and she said "$10?!". After we told her that it's not for her ad we are not done yet she rolled her eyes again and walked away. Her behavior was not only disrespectful but also unwarranted, considering the subpar service we had received. It is truly disheartening to witness such a lack of customer service skills from a member of staff, particularly in an establishment that prides itself on delivering a memorable dining experience. I am deeply disappointed by this incident and concerned that the actions of one individual could tarnish the reputation of an otherwise excellent establishment. I sincerely hope that management takes appropriate action to address this issue and ensure that similar incidents do not occur in the future.
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