Negligence from hotel management is risking a one-in-a-lifetime experience for my children - The Adolphus Dallas - Trade Reservations
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🤮 1/5 - Negligence from hotel management is risking a one-in-a-lifetime experience for my children
By 👻 @Betsy W, 03/22/2024 3:00 am
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Seeing a total eclipse is a once-in-a-lifetime experience that I wanted to make sure my children didn't miss. So a year ago I researched the best places to see the eclipse. I chose this hotel because it has a lovely roof deck from which I hoped my kids and I could see the eclipse. I carefully checked the website to ensure that there was no notice that the roof deck would be closed, and called and confirmed with the staff that we'd be able to watch the eclipse from the roof. Six months later, as I was finalizing plans, I called again, and the staff again confirmed that we could access the roof deck to view the eclipse. Finally, this week I called to see if the hotel had any special plans, Jasmine confirmed that we could use the roof deck, but didn't know whether the hotel had any special plans for the eclipse. I asked that a manager call me. Jasmine said that Crystal, the manager, would call me back. Crystal did not call. After two more calls, I was finally connected with the concierge, Dan, who told me that the roof deck would be closed on the day of the eclipse for a private party and my children and I would not be able to access it. I asked Dan several times to have a manger call me. I have not received a call. It's now only a couple weeks until the eclipse. Hotels in the area are fully booked. There are no rental cares available. Because the hotel management did not ensure that their staff had correct information, and has not communicated adequately with me, my children and I may miss this amazing event. It's been two days since I left a message for Crystal, and have not heard from her or anyone else at the property about how they are going to make this right. I am a lifetime titanium member and am generally impressed with Marriot's service. My experience with this property has been drastically different. I'm incredibly disappointed.
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