Bad service and disappointing amenities - Terranea Resort Rancho Palos Verdes - Trade Reservations
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🤮 1/5 - Bad service and disappointing amenities
By 👻 @jean-marc c, 07/10/2022 3:00 am
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1 out of 5 Sink in bathroom was clogged. We called and service person came during dinner time and left his tool but it was not repaired. We called again the Morning after and no one came when we were having breakfast. We had to call a third time and it was done. It is very disgusting to have clogged sink when you have to wash your hand and brush your teeth at night. We just came back from the pool however our Room service did not come and it’s already 6h00PM and we have to take our showers to get ready for dinner but we don’t have clean towels!!!! Beds were not done. This is not acceptable for a high end hotel as advertised. This hotel is at best a 3 star hotel and it’s almost a scam compared to many hotels that we have been too in Europe and Canada and USA. Overpriced for quality and service. The view is great but that’s it. If you want to pay for that view then book this hotel , if you want luxury then go somewhere else.
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