A shadow of its former glory - Terranea Resort Rancho Palos Verdes - Trade Reservations
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Rancho Palos Verdes's Best Hotels that are most frequently booked by customers of Terranea Resort Rancho Palos Verdes
🤢 2/5 - A shadow of its former glory
By 👻 @Traveller94115, 07/09/2022 3:00 am
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This used to be my favorite hotel! It was gone way downhill since the pandemic. Nobody picks up the front desk phone. If you need anything, you need to walk down to the desk yourself. I spent 20+ minutes on hold waiting to talk to someone on several occasions, nobody ever answered. One morning, I called room service to order breakfast. And nobody answered. 45 minutes on hold, still no answer. I was there for a conference and had a day full of meetings. Room service breakfast was my only chance to eat all day. I finally called the operator and she patched me through. I told them they must have an issue with their phones because I hadn’t been able to get through. They told me they’d just been busy. So…I guess if they’re busy, the guests just go hungry? It’s a shame. I’ve stayed at this hotel at least 5 times in the last 10 years and used to rank it amongst the best hotels in the country. Now it is way under-staffed. Hopefully they can staff up again and get back to being great because it is a beautiful property.
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