My friends and I have been to this restaurant previously in - TAO Los Angeles - Buy Reservations
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🤮 1/5 - My friends and I have been to this restaurant previously in
By 👻 @Yaya F., 03/16/2024 3:00 am
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My friends and I have been to this restaurant previously in the past and have had only good experiences. Until recently we had one of the worst experiences. My friend reserved a vip table which is a minimum of 1000 dollars for her birthday. Right away when we came to the door the bouncer was extremely rude as we thanked them for holding the door for us to which they responded with "If one more of you guys says thank you I'm kicking you out". We thought this was super weird but ignored it because we wanted to have a good night. Then we went to the host stand and asked for the table we reserved for our time and to which they replied that it should only be a few more minutes until they can seat us. 20 minutes go by and we still weren't seated. My friend goes to the host stand again asking for how much longer as our reservation was 20 minutes ago and the host replied with a few more minutes. We proceed to wait another 20 minutes to which my friend got annoyed at now we have waited a total of 40 minutes for a table we reserved. We finally got seated with no apology for the wait. As we sit down we wait another 15 minutes and zero sign of any server coming to our table to greet us. We had to go to the manager and ask for a server to please come to our table as we have been waiting almost an hour about now. When our waiter finally came to our table he was very cold and rude and took all of our orders. The food took forever to come and the waiter didn't check or ask how our food was once. He would set down the food super rudely and quickly and not explain which any of the food was to us. We asked for the manager and pleaded for help as we felt we were being treated poorly as my friends were spending a lot of money at this restaurant and we were being nothing but nice. The server did not once check up on us or ask how we were doing or if we wanted anything else to eat. We finally asked if we could get the cake for happy birthday and it I kid you not almost 30 minute go by and no cake. We ask for the manager once again to express our concerns and he did nothing. At this point we were so frustrated and disappointed we said we didn't even want the cake anymore and that we just wanted the check please. Another 30 minutes go by and zero sign of check. We tried to flag down the sever how had been ignoring us the entire night. The bus boys came to our table to help wrap up our night and expressed to us that they noticed how we have been getting treated and feel so sorry for us. With still no sign of check, we went to the manager again and asked for check once again. My friend who's birthday it was explained how she was severely disappointed with the treatment she received that night and asked if the tip not go to the sever who did nothing for us but the kind bus boys who acknowledged the treatment we were receiving. The manager said that wasn't allowed and that he couldn't do anything about. I have never felt the need to yelp review anything about any establishment Iv been to to but I wanted to share our experience on this because this was one of the worst experiences Iv ever had at a restaurant. And the way we were treated was disgusting. I hate to put down others or an establishment but this was beyond my patience. I wish I got the names of the people who treated us this poorly but we were so frustrated we just wanted to leave the restaurant at that point. Please be aware when coming here that if you a part of the younger crowd they will treat you differently and I'm not saying all true servers or managers are like this at this restaurant but the time that we had a bad experience nothing was done about it period. Sad to say that I will not be coming back here which is so unfortunate because it used to be one of my favorite restaurants. Ive told multiple mutuals in the LA scene who agreed that they will also not be coming back due to the treatment and will spread the word.
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