While the food was quite good, the disrespectful staff was - TAO Downtown Restaurant New York - Buy Reservations
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🤮 1/5 - While the food was quite good, the disrespectful staff was
By 👻 @Daniela F., 03/07/2024 3:00 am
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While the food was quite good, the disrespectful staff was enough for me and my party to never return to any establishment associated with Tao Group Hospitality. When we were seated, our party of eight ordered drinks and showed the waiter our IDs. After a few minutes, we had a bouncer approach our table, stating that "One of you gave it away that you are underage, I need you to show me your iPhones and IDs." We did so without hesitation, as we are all 22. We recognized and understood that they might wish to verify the age of a group our size placing drink orders. Yet, he continued to move from person to person, mocking us and stating that he was going to "catch us." After we all passed his test, he continued to degrade us, telling us that we looked 17. We have never experienced such disrespect before, let alone from a hospitality group with the mission statement, "We strive to exceed expectations and continually reinvent the future of hospitality through our owned operations." While we told our waiter about the unprofessionalism we had been subjected to by the bouncer, we never received any sort of apology from higher staff or management. We will definitely not be returning to this establishment-- we even considered canceling our orders and leaving-- as we paid hundreds of dollars to be degraded and mocked for a mediocre meal and a pathetic experience.
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