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π 4/5 - I went into Tacuba with high hopes of a 5 star experience
By π» @Julia F., 12/26/2021 3:00 am
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I went into Tacuba with high hopes of a 5 star experience given their menu and vast selection of tequilas. If it were just about the food and drinks, then Tacuba did not disappoint. Their suadero tacos, carne asada plato fuerte, and pollo con pipian were next level flavorful. The party in our mouths should have translated to our table; however, we barely had any space where we were seated by the bar to fit all of the platos and bebidas. Forks kept falling on the ground as we tried to rearrange everything like a game of Tetris. We should have been seated at a proper table for our group of 3 especially since I took the time to make a reservation noting our family night out. I didn't come to realize that where we were seated was actually meant for people who wanted to drink and have snacks until 30 mins into our service still waiting for our drink order to be taken. We felt forgotten until this treasure named Rebeca happened to pass by our table and hear our call for help. She was amazing. Managers note this - Rebeca made our experience what it should have been from the get go. KEEP THIS WOMAN!!! While other staff ignored us or dismissed any questions we had about Tacuba trio options, she listened and made drink suggestions accordingly after the fact. Her recommendation of the Pepinada was on POINT! She apologized for the lack of space for us to enjoy our meals, removed things that didn't need to be there, replaced the things that SHOULD have been there, and made sure our meals were not delayed like our drinks and appetizers had been. She came over to wish us a Merry Christmas with the warmest smile and complimentary shots of Espolon. She showed genuine care that made us feel welcome. She is the reason why we would return to Tacuba Hell's Kitchen.Rebeca, eres el gran tesoro de Tacuba! Ojala que podemos verte en la proxima vez que venimos.
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