Absolutely Unprofessional and Disrespectful - Sushi Hirokawa Osaka - Buy Reservations
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🤮 1/5 - Absolutely Unprofessional and Disrespectful
By 👻 @MB000, 11/28/2022 3:00 am
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I have made a reservation at Sushi Hirokawa more than 2 months ago, prior to my visit to Japan, and I have been very excited to finally try the restaurant. I completely paid for it in advance for 2 persons through Pocket Concierge, only to be told last minute, on the day of my travel, thay they had to cancel my reservation due to an error made by the clerk for my allocated booking slot. I did not book this 1 or 2 days ago, but months in advance. You would think that a "Michelin" restaurant would be way more professional at handling customers but unfortuntaley this is not the case with Sushi Hirokawa. I hve planned everything for this trip many months in advance, and I am really disappointed that it had to start this way, as informing me last minute didn't even allow me to book at another restaurant, as everything was already fully booked. I will also contact the Michelin guide due to this disrespect and unprofessnalism in dealing with guests. Regards Mohammad
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