My husband and I set out for our long awaited get-away to - Sunset Beach Shelter Island Heights - Buy Reservations
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🤮 1/5 - My husband and I set out for our long awaited get-away to
By 👻 @Marie S., 09/09/2019 3:00 am
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My husband and I set out for our long awaited get-away to Sunset Beach hotel, a place we have visited several times before. We had "confirmed" written reservations for a 2 day stay, beginning the Tuesday after Labor Day which were made 2 months in advance through their website. When we arrived, we were informed that the hotel was "closed" and they had no record of our reservation. They offered no recourse in spite of the fact that they were hosting a "private party" on the premises which obviously involved the facilities to remain open in order to accommodate the party goers. We were forced to find another hotel to spend the night. Upon returning home, I sent an email to the manager (Manolo Sorensen) who can apparently only be reached by email. They do not provide a phone number for their managers and the phone to the hotel is rarely answered. It's been a week and in spite of my numerous follow up efforts, Mr. Sorensen has not responded to my complaint nor offered any compromise for the waste of time, money and inconvenience caused by their inefficiencies or inconsideration. We would never have ventured to the hotel if they had simply contacted us prior to the date of arrival. If you're looking for a nice location with a lovely beach, suggest you look elsewhere, unless you are ok with being treated like you don't matter and can let disrespect and incompetence roll off your back (while paying exorbitant prices). The hotel obviously feels that their guests do not warrant any explanation or compensation for their mistakes and are only doing them a favor by allowing their reservations to be honored as stated. They need new management and a new attitude about customer service and customer satisfaction.
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