I would love to say that the food was great but we never - Sumosan Twiga London - Buy Reservations
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🤮 1/5 - I would love to say that the food was great but we never
By 👻 @Tamsin A., 03/11/2017 3:00 am
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I would love to say that the food was great but we never got the chance to try it. In fact, they were so rude to us that I will never get the chance to try it since I will never go back. I had some friends visiting from out of town and heard this place was fun and with good food. So I made a reservation for Friday night 8pm, 4 people. We all show up at 8:02 and when I gave my name, the hostess rudely said "You have no reservation here". I told her I had made one Tuesday, please check again. No nothing. I asked her to check under my phone number in case my name was misspelled after which she found a reservation for the following night, Saturday 12 March 8pm 4 people. She pointed to the computer and said no it is for tomorrow not tonight. I looked at the computer and saw my booking for the Saturday night. I told her they had made a mistake and that I had booked for tonight. When she unapologetically informed us that they were at capacity and had no tables available, I asked to speak with the manager. Now in all this time, she had been rude, dismissive and unhelpful. In my opinion, if there has been a mistake like this, one would assume a new restaurant would not like to offend its local customers and try to accommodate us if possible or at the very least apologise for the misunderstanding and offer that we come back another night. Instead, we waited patiently a few minutes safely believing that we would eventually be given a table even if we had to wait a bit, whilst she tinkered away on the computer. A while later, the manager walked in and she whispered something to him. He turned and said "I don't know why you think you will get a table here. There is no reservation for you at all in the system." Excuse me? She just showed me that there was a mistake and it was booked for tomorrow night. "Sorry Madame but the only booking we have for you is the last time you joined us on Friday 16th December, 8pm 4 people." I looked at him aghast. He showed me the computer and lo and behold the date had magically changed to December instead of March. I looked at him and said "Tonight was the first time I had ever reserved a table in this restaurant. And there is absolutely no way I came to eat here that night in December since I was in Los Angeles for Christmas." He gave me a blank stare and said "I already told you we are at capacity and you have no table". Now tell me, what would you have done in this situation? I had a reservation which they mistakenly put in under Saturday. This could have been an easily fixable situation, so which option would you want your restaurant manager to choose:1. Apologise for the mistake and eventually give us a seat in the restaurant or even the bar upstairs. I'm sure there was an available table for emergencies somewhere at some point in the evening. 2. Have no table but apologise profusely for the mistake and ask us back in the future. So we leave annoyed but with no ill will. 3. Be so intolerably rude, post date the booking so it is no longer the restaurants mistake tonight nor do we have a mistaken booking tomorrow, lie about this change, make me feel that this is a discriminatory issue for not wanting any of us mixed race group in their restaurant, and lose loyal local customers forever. Well apparently Sumosan Twiga London would rather choose option 3. Good luck to any of you who choose to go there and good luck to the restaurant for implementing such a strategy at a time when racial exclusion is at a high and the restaurant business is teetering on the edge of a Brexit situation. To anyone not wanting to be mistreated, go to Nobu instead.
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