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Sugar Factory American Brasserie - Atlanta Yelp Reviews
Latest Reviews On Yelp
38 Reviews
0 Replys |
If I could select 0, that would be the score.
What a horrible experience. We reserved three tables and brought our engineering students there to meet alums. I ordered a salmon salad but got it with shrimp because they were out of salmon, onion rings, chicken wings, chicken tenders, and turkey burger. I also ordered beef quesadillas to go. It took over an hour to get the salad and an additional 30 mins to get the Togo food. Good thing I checked my food because my salad was missing the avocado and my quesadillas were tacos. The waitress "replaced" the food and returned with the same tacos the second time. I asked for the manager who never came. The waitress left the tacos this time and came back with "quesadillas." I looked at them and knew it wasn't beef. By this time I was done and ready to go. Got home, hubby said this is pork, not beef. We dont eat pork like that. So, it didn't get eaten. When I tried to pay, that process took about an hour. She said the manager was fixing my bill. Not sure what that meant, because there was no adjustment to my bill. I paid $52 for the wrong food. Being there almost 3 hours, I just wanted to leave. Never again will I return. Don't waste your time. Eat somewhere else.
Be the first to ReplyExtremely Slow service, food was alright & policies are
Extremely Slow service, food was alright & policies are ridiculous.. they do not accept vertical IDs even if you're over 21 and it isn't expired. Update: owner replied to the original review that she DMed me and never sent/said a thing, so that response was a lie.
Be the first to ReplyThere was no where to wait when we got there.
The service at the bar took forever. When we got sat we ordered our food and hour and half later one half of the food came out while my sister and her friend waited on their food I asked for ranch, I see two minutes later my server dancing and waving light sticks while we all wait on our food. The music was very loud and felt a little out of place to listen to ice spice while we eat dinner. Unable to hear the people next to us. Very unenjoyable experience. Find other places.
Be the first to ReplyMy experience at the Sugar Factory left much to be desired.
While the online reservation system worked well, the troubles began upon arrival. The wait to be seated was excruciatingly long, and the cramped waiting area inconvenienced both my party and other patrons trying to navigate through. The atmosphere inside was somber, with diners appearing disheartened and distressed. To make matters worse, the bar was subpar, lacking in both ambiance and service quality. Ultimately, my party and I decided to abandon our plans at the Sugar Factory and opted for the overpriced alternative of STK. Overall, a disappointing dining experience that fell short of expectations.
Be the first to ReplyWe arrived, and there was a line out the door.
I went to the hostess stand, where I was ignored and she answered 2 other patrons questions before telling me I must book ahead of time to be able to get a table. Then I was told we could sit at the bar where it took a while to be greeted by our friendly bartender that suggesteda couple of drinks to us. Some ladies were walking around taking fun event photos that we did buy for $20. We got 2 drinks that cost us $50. You definitely pay for atmosphere and popularity with celebrities. It was at the end of the day on a busy weekend, so the bathrooms were not up to par, and I was almost burnt by the water in the ladies' room. Overall, we enjoyed ourselves and would like to bring our grown kids back on a weekday when it is less chaotic.
Be the first to ReplyWow... this place was such a bust. I wanted to love it
Wow... this place was such a bust. I wanted to love it after seeing the craze about sugar factory all over social media but the second we walked in the door we were immediately let down. We went on a Tuesday night and there were only a couple of tables filled yet it took 15+ minutes for us to be acknowledged and seated. Sat down and were handed menus that literally smelled like spoiled milk. I had seen the amazing decor and ambiance all over Instagram but this place didn't have much color let alone working TVs. After deciding not to spend $50 on a goblet drink and picking out a nice $20 margarita the size of my palm the drink was so sweet and didn't even have a hint of tequila. Can't believe this place is such a scam made the right decision and decided not to order food after we saw a couple tables around us not eat theirs or send it back. Only reason I'm glad we went is so I can make sure to never go back again! Don't waste your money or time!! The decorations reminded me of the Willy wonka experience in England
Be the first to ReplyReservation is at 3pm.
We didn't get our table until 4pm. They took our order and it's 4:30pm and still know food. This is ridiculous. I finally received my drink but I need food to drink. I'll report back if I ever receive my food.
Be the first to Replythe most ghettoest, unorganized place ever.
930 reservation for a sweet 16, didnt get a table til 1015. didn't take food order til 1040. server has an attitude. appetizer plate was dirty. like wasted a 2 hour trip for this crap. Las Vegas location was way better than this. I will never return here. Not to mention, the server didn't even acknowledge my daughters birthday.
Be the first to ReplyThe food is inedible, no one at our table ate more than a
The food is inedible, no one at our table ate more than a few bites. The space is supposed to be fun but just feels cheap and empty. They turned the lights out on us for ten minutes and couldn't figure out how to turn them back on. I sent me entree back because it was susposed to be steak but was just some pan fried greasy beef gristle and they refused to take it from the table initially until I asked for a manager. Somehow the bill was still $250 which included a 20% service fee but the waitress tried to tell me that wasn't really a tip? I think the whole business model is to pay celebrities to go there for pictures and then they have very instagram friendly deserts. Maybe go with some friends and order one desert you can all take a picture with and then throw it out if that's your thing.
Be the first to ReplyThe food took FOREVER AND OVERALL THE SERVICE FOR
The food took FOREVER AND OVERALL THE SERVICE FOR EVERYTHING WAS EXTREMELY SLOW. I went on a Tuesday and they were not even busy so I don't understand what took so long to get our drinks and food.
Be the first to ReplyJust don't.
The prices are insane for mediocre at best, it took SO long to just grab a drink at the bar. It looks dirty inside and really needs a DEEP clean. Please save your money
Be the first to ReplyJordan did an awesome job as our waitress.
The food was hot when received . The atmosphere was nice.
Be the first to ReplyLoved my waitress Jordan she went above and
Loved my waitress Jordan she went above and beyond!
Be the first to ReplyMy waitress Jordan was such a pleasure to have as a server.
Be the first to ReplyI have been wanting to visit Sugar Factory for a while, so
I have been wanting to visit Sugar Factory for a while, so when my sister-in-laws family came to town, this is where we decided to go. Of course I was stoked! You don't have to threaten me with a good time, lol. After my long wait to eat here....I was so very disappointed. We waited about an hour to get seated, which is cool, the place is very popular. We got seated and it was over 30 minutes before anyone got our drink orders. After finally getting our drink orders it was another 15 or so minutes before they were brought out. The waitress left our drinks and 40 more minutes passed and we finally were able to flag down a staff member so that we could get someone to take our food order....let me preface all of this by saying, of course it was the dessert I was most excited about here. The selection of food was okay, the prices were way too high for the quality of food. When our food finally came out which was another 50 minutes...the food was cold, it didn't taste good, under seasoned, over cooked and a total waste of time and money. We had plans after we ate, so we had to leave without even getting dessert because of the time it had taken to just get the drinks and food we had ordered and it wasn't even worth eating. I doubt I will be back. It was a total let down.
Be the first to ReplyWe had a reservation here for my daughters birthday because
We had a reservation here for my daughters birthday because it looked like the birthday song and dance looked so much fun! The place is a bit rusty and has a few aesthetically pleasing instagram worthy spots for pictures like the flower wall food is also ig worthy all nice for pictures. We get there 20 min early we waited and got sat at our reservation time which was 11 but we waited 35 min without service or any drink offers the guy hostess was amazing he noticed we had nothing on our table yet and told us he would get a server right away and that we would get a free appetizer for waiting.. we ordered one of the fish bowl non alcoholic drinks pretty good but more ice than liquid lol, my moms latte never arrived until after my dad reminded the waitress by then it was cold and my momHad to take it back. Food was ok way too overpriced for sure. The colorful sliders did not come with a compliment duck like it stated, my chicken and waffles didn't come with any butter like it stated.. When it was time to order for them to sing happy birthday they only offer birthday song and dance if you purchase the 99$ Sundae and some other dessert only otherwise they'll just tell you happy birthday with any other milkshake or sundae. Waitress got back with our check I was expecting a paper check to check everything but felt pretty rush when she just showed me total on tablet. I asked for a paper receipt after we payed and after leaving I realized they did not credit my free appetizer for waiting. also just a suggestion they need to invest in a big trash bin in the bathroom and some paper towels I had to use toilet paper they had out beside the sink to dry my hands and go inside a stall to throw my paper away. Def not impressed with the place now....
Be the first to ReplyCiara was such a nice server!!!!! Got our food out quickly
Ciara was such a nice server!!!!! Got our food out quickly and everything right! Came and checked on us!!! Love her!!!!!
Be the first to ReplyDo not go.
The location was filthy. The floor was as slick as ice from not being mopped in god knows how long. They were out of half of their "insane" shakes, which was the entire reason we went. I ordered a shake that had alcohol included for a higher price; they served me the shake at the higher price, but with no alcohol! Drinks were warm. Food was Applebee's quality at twice the price. An expensive night for a crappy experience.
Be the first to ReplyCame here with my boyfriend just to try one of the giant
Came here with my boyfriend just to try one of the giant drinks. It was made great!! Our bartender/server Tre was great and made sure we enjoyed our stay here! Come and sit with Tre!
Be the first to ReplyTre was awesome bro thanks for the service got us with a
Tre was awesome bro thanks for the service got us with a nice drink did the job !Thanks
Be the first to ReplyThis place was horrible and they service was terrible.
They took for ever to seat us even with a reservation. The food was cold and it took 35 mins to get my drink, when we brought it up to the manager he did not seemed concerned and overcharged my sister for things she did not order. I would not recommend at all for anyone to go to this location.
Be the first to ReplyTerrible service and is way over priced.
Food quantity is very low. Employees looking around but not helping anyone.
Be the first to ReplyMade a reservation for a bachelorette party for 10 people.
They gave us a table with only 6 chairs and then got angry when we asked for more chairs to accommodate the reservation amount. We waited and hour for our drinks and 2 1/2 hours for our food. Our food came out cold. Our servers never came to refill drinks. The entire place was crowded and loud. It then took 45 to receive our check after asking 4 times to the check. We were told that we could use 2 vouchers for one table and then told that we could not once we tried to pay. The entire building was disgusting. The bathrooms had no toilet paper and the sinks were clogged. There was dirty socks all over the building.
Be the first to ReplyHad great service with our server Tre! He was knowledgeable
Had great service with our server Tre! He was knowledgeable and friendly. Drinks, food, and ambience were good.
Be the first to ReplyThis was my1st time at the Sugar Factory and Jordan my
This was my1st time at the Sugar Factory and Jordan my server made it worth my while. She has excellent customer service and was very attentive to our needs. I will definitely be coming back.
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