Disappointingly not an icon! - Steigenberger Frankfurter Hof - Trade Reservations
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- Any Room Type
- Any Superior Room
- Superior (25 35sqm Double Full Bathroom Ac Tv Safe Minibar 1 Btl)
- Any Deluxe Room
- Deluxe (36 45sqm Double Full Bathroom Ac Tv Safe Minibar 1 Btl)
- Grand Deluxe (36 45sqm Renov King Full Bathroom Ac Tv Safe)
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- Junior Suite (46 55sqm Double Full Bathroom Ac Tv Safe Nespresso)
- Studio Suite (55 69sqm 2 Room Suite King Full Bathroom Ac)
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- Executive Suite (70 90sqm King Lounge Dining Full Bathroom Ac)
- Presidential Suite (120sqm King Living Dining Bathroom Ac)
- Royal Suite (300sqm King Living Dining Kitchen Bathroom Ac)
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Frankfurt am Main's Best Hotels that are most frequently booked by customers of Steigenberger Frankfurter Hof
Ranked #11 in Frankfurt am Main's Best Hotels.
Ranked #19 in Frankfurt am Main's Best Hotels.
🤮 1/5 - Disappointingly not an icon!
By 👻 @Lolli S, 02/08/2023 3:00 am
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This hotel is in desperate need of a full upgrade. Both the rooms & staff need to overhauled! The room rates are not reflective of the standard this hotel should be at. The hotel facade is definitely impressive but that is where it ends. We booked a superior room. We were put into a dark room overlooking the rooftop of the building - it was actually so horrible and depressing. The curtains were dirty and everything was just old, tired & miserable. We were attending the Ambiente trade fair and didn't have the constitution to ask to be moved as we had traveled from Australia for over 27 hours. Housekeeping was sloppy and we had to call reception to get bathroom items when we had run out as it wasn't replenished or delivered by housekeeping when we called several times. The breakfast buffet was poor and the staff on the desk were argumentative with guests who knew their room rate included breakfast. We were double charged for breakfast as a result of this. The only standout was the spa Haman treatment we enjoyed & the friendly & helpful service we experienced from the porters & Concierge. Be sure to check your bill thoroughly when you check-out as we were overcharged for our spa treatment & breakfast which was included in our room rate. We will be returning to Frankfurt again in 2024 but to a different hotel. Our colleague stayed at the Hilton, his room was large, light filled, clean and updated at half the rate!
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