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Steak 'n Shake Trinity Yelp Reviews
Latest Reviews On Yelp
15 Reviews
0 Replys |
I haven't been to this Steak-n-Shake since before I moved
I haven't been to this Steak-n-Shake since before I moved away- honestly, I didn't think I would ever go back. Eight years ago and longer- they were notorious for extremely long wait times- absurdly long wait times in the drive through and in the dining room. Funny enough, John wanted a Butter Burger- which they don't have anymore- and we ended up walking through the front doors. New to me- automated ordering menu screens, no hostess, no waiters anymore. OK- we'll see how this goes. We discovered our old favorites were not longer offered- I love mushroom swiss burgers, they don't have those anymore either- boo. We ordered a couple burgers, shakes and onion rings and sat down. Within 5 minutes they called out my name at the pickup counter- I said that's us! I was surprised, and as I was about to get up the lady walked around the counter to bring it to our table!!! Surprise again! Another few minutes later our shakes showed up. Fun fact- I had no idea Steak n Shake could be fast until I moved to Jacksonville and went through the drive thru at a Jax location- and I had my food within 3 minutes! It made me realize how horribly slow the Trinity location used to be. Well- used to be is now correct! They found their fast, oddly enough in removing staff. I'm slapping my head- that's right, no hostess, no servers & I'm sure better management and bazinga~ they are fast now! Food was hot and what we expected. I also witnessed the young lady working the pick up counter helping a little girl and it was such a sweet exchange- good to see friendly service! Guess we will be back in the future, when we visit. Now just bring back the Butter Burger and the Mushroom Burger please!
Be the first to ReplyActually scamming on Uber eats and door dash from this
Actually scamming on Uber eats and door dash from this location. Charging twice the price under a different brand labeled "the shake bar" but delivering the same product. Disgusting tactics. Steak and Shane is dead to me, even if I do like the shakes.
Be the first to ReplyI went through the drive-through last night and ordered
I went through the drive-through last night and ordered only a milkshake. I sat at the drive-through window for at least six minutes. I could see through the window that the employees had time to chat and laugh, but no one had time to go check and see if my milkshake was on its way. The server that had taken my payment was staring at the register and playing with her fingernails and checking out her split ends. I paid $5.50 for a milkshake that I never got. It upset me so much they just drove away. I would pay extra just to get decent customer service. UPDATE... stop by steak and shake today and the manager was very kind and gave me my milkshake.!
Be the first to ReplyNEVER in my life, did I expect to be leaving a review for
NEVER in my life, did I expect to be leaving a review for steak n shake, but wowsers! Their burgers arrive looking absolutely gorgeous, I nearly called the restaurant, to comment on how well the burger was put together.so I'm ordering again today, and writing this review while I wait for UberEATS to deliver. Avoid the garlic burger, it's a bit messy
Be the first to ReplyGreat food and fantastic customer service.
The place is always clean and the staff is very helpful.
Be the first to ReplyOkay, finally back to Steak 'n Shake.
They've changed things quite a bit since the pandemic but still the Greatest Burgers and Fries out there. I'm old so it took a little getting use to ordering on the new Kiosk but they have a very helpful, very pleasant young gentleman there to help. In a matter of a few seconds he showed me how to place my order. After my order was placed in a matter of minutes my order was ready, freshly cooked to perfection, not old dried up stuff sitting under a heat lamp. Things may be a little different but still GREAT. Thanks Steak 'n Shake.
Be the first to ReplyI was so happy to see Steak n Shake open for dine in.
. Unfortunately they gutted the inside, it's no longer a diner theme, No more servers just a kiosk and pick up area,no more salads or coleslaw.. It's so disappointing. The guy I talked to said people are saying the same thing and corporate is aware but no changes are planned to be made ย One more place to scratch off my list of comfort food with a great atmosphere and low cost.. Sorry but this "New" concept isn't going to work for most of us
Be the first to ReplyThis place is an absolute disaster of a business.
Sad, considering 10 years ago it was the beat spot in town. Whoever runs this place has ran it to the ground!
Be the first to ReplyThe manager at this location was down right RUDE!! I will
The manager at this location was down right RUDE!! I will not be back! To start off our order was completely wrong so we went inside to get it fixed and that lady I quote "can you give this chick her food" !!! NEVER AGAIN WILL I RETURN!!
Be the first to ReplyI've always enjoyed Steak 'n Shake but this location is by
I've always enjoyed Steak 'n Shake but this location is by far the best. The food and drinks including shakes are always fresh and yummy. Not to mention the amazing service. I would say the drive thru employees top Chick-fil-A when it comes to personality. They genuinely make my day! Today I came through with my puppy in the car and they even offered her a little whipped cream! You won't be disappointed.
Be the first to ReplyWow. This place has the BEST burgers. The quality here is
Wow. This place has the BEST burgers. The quality here is unparalleled. How lucky are we that we get toEnjoy red meat and frozen milk all in one bite? This is what Steak 'n Shake has to offer. I love the retro uniforms brings me back to high school. Prices were good. Good place for a date night or even bring the kids. Better burgers than Burger King. I had the patty melt and boy did it melt my heart. I stuck with the classic cookie douGh milkshake and it was so thick and delish. My hubby had the burger. He loved it!
Be the first to ReplyIt's Steak n Shake, but this one is awesome! Food comes out
It's Steak n Shake, but this one is awesome! Food comes out so quick, and it's always well cooked (again it's Steak n Shake, it's not a 5 star restaurant but it's 5 star for fast food). We had William P as our server and he was AWESOME! He had everything perfect and checked up the whole time. We come here all the time, and it's an awesome quick place to catch lunch or dinner!
Be the first to ReplySo I went into this Steak 'n Shake location yesterday for
So I went into this Steak 'n Shake location yesterday for dinner with my son and daughter and I just wanted to tell everyone how great of a time we had. First off we walked right in and we were greeted by the friendliest smile and welcome from Wayland who seemed to be very busy but he took the time to seat us right away, not even 2 minutes had passed before we were greeted by our server Collin, this young man was full of life and brought a smile to our faces just by his presence and energy. He was great with my children and very patient. He had an answer for every question we had asked about the menu. Our food came out relatively quick and was absolutely delicious. This is not just a fast food establishment. This is a well ran business with great employees who work so well together. 5 out 5 stars and I will be returning here frequently!
Be the first to ReplyThis is the worst Steak 'n Shake I've ever been to.
I only go here because it's the only place open late in trinity. There has been so many times I've wanted to write a bad review for this place but I just didn't feel like it. This just hit the nail on the coffin. I just got food, it was about 12:15am and the food is burnt. I'm not being picky, I mean it's freaking burnt. ON BOTH SIDES! Did the cook really finish this sandwich and say "Yeah that'll do". Who are you guys hiring? 10 times out of 10 when I get food here at night it's wrong. Will I come back again for the 37th time hoping it's a better experience since nothing else is open?... Probably. Maybe hire better people? Maybe have better management at night? I have no idea. Just do something different.
Be the first to Reply3rd trip and messed up food and soda all 3 trips.
I'm diabetic and I order Diet Coke and they give me regular coke 3 times in a row. Not to mention I order the jalapeรฑo crunch burger every time no salsa and they SUPER SALSA IT ALL 3 trips. Drive to Oldsmar Steak 'n Shake they know how to take A ORDER !!!!
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