I work nearby and I come here once or twice a week for - Spy C Cuisine Queens - Buy Reservations
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🤮 1/5 - I work nearby and I come here once or twice a week for
By 👻 @Tameka C., 01/27/2024 3:00 am
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I work nearby and I come here once or twice a week for lunch. This place looks like they rotate management and staff. The current manager Mandy is in charge as of Jan, 2024. I ordered beef and broccoli and the meat was sour tasting, disgusting and smelled weird. I also ordered the 4 chicken wings which were very nasty and looked black all inside of it. I asked the waiter to change this to chicken and broccoli. The server Kelly W returns with an attitude - no rice and no fork for the changed order. I had to get up and get someone else's attention for the utensil and rice. After this experience I just asked for my food to go. I went to pay and decided not to leave a tip this time (I always tip and I don't have to). Kelly W the server steps away to assist someone else and I paid on a digital device and walked out. As I'm walking out I felt someone grab my arm and the waiter Kelly W starts yelling loudly in front of other customers YOU DIDN'T TIP ON $21.00. How embarrassing and the nerve of this waiter!! First off why is she putting her hands on me!! I kept calm and told her get your hands off of me and I don't have to tip you! The service was poor and I walked out. I didn't react as poorly as she did and I was in shock. I called the manager Mandy the next day which is today and she had the nerve to say the "CHEF" tasted the meat and nothing was wrong with it. If a customer is telling you the taste is off that means it's off who are you tell someone otherwise. She was rude and dismissive on the phone and kept talking over me, she offered NO refund and was like well we gave you a replacement of the food (which was still nasty) She didn't care that her employee put her hands on me and made a scene. I will NEVER eat there again and I will tell my CEO who eats there frequently along with other employees to never eat there again!! Mandy the manager is a poor manager and kept making excuses for her employees. POOR customer service!! NO one should be grabbing and chasing people for a TIP!! Your establishment is tacky and overrated! As for that server you need to train her properly. TIPS are not mandatory and no one should be tipped for poor service. I didn't eat the replacement food either!
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