My family and I have been patrons of the Hillstone - South Beverly Grill - Buy Reservations
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😒 3/5 - My family and I have been patrons of the Hillstone
By 👻 @Robert Y., 08/06/2022 3:00 am
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My family and I have been patrons of the Hillstone franchise for many years for our special occasions; the food is consistently good no matter which establishment you visit. Recently my husband and I booked a reservation for our anniversary celebration at SBG. The only available time was later than we preferred but It was a special occasion so we went with it. We got to the restaurant 10 minutes early and we're told that they were "running behind", and our wait would be 10-15 minutes. The restaurant was jammed and very noisy and there was no place to sit. 30 minutes later we were still standing in the corner hoping for our table. At the 40-minute mark my husband spoke to the host, and we were seated, about 40 minutes after our reservation time. I think we'd still be standing there waiting if he hadn't said something. At that point I was so aggravated that my interest in food was gone. The restaurant was so loud that we could not hear each other across the table, and we had difficulty hearing our server. On the positive side the food came quickly and the server was very pleasant and professional. We were finished and the check paid in about 30 minutes. I give this place 5 stars for food and 1 star for atmosphere. If you are celebrating a special event, I suggest finding another place.
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