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sls hotel Miami Yelp Reviews
Latest Reviews On Yelp
20 Reviews
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Worst service I've got in my life, went to the hotel and
Worst service I've got in my life, went to the hotel and wanted to park my car at the valet, he told me 50$ without tip, I told him I'll look for another spot and after not finding I came back, he told me now it's 60$ because of supply and demand, unfortunately I had to agree, when I came back to pick up my car the guy let me wait for 55 minutes until I got my car, I missed my reservations for dinner while he was there laughing, worst service experience I've ever had
Be the first to ReplyThe hotel it's self is in a great location, next to the
The hotel it's self is in a great location, next to the beach. I think the staff was AMAZING and very accommodating. The food was also very good. We enjoyed the amenities after we checked out but valet charged us more which was not disclosed to us after checking out which I wish it was. The rooms could've been cleaned better as well. We upgraded our room but it wasn't very spacious. We went to the SLS Pool party but since we stayed there, they didn't charge us to get in which was a perk.
Be the first to Replyincredible service!!!! 1.
we had our WEDDING here! 2. we've stayed here many times! 3. we love the food! 4. we love the service! 5. we love the pool parties! 6. we love the location! our wedding - AlexaJill at SLS South Beach and all of the staff treated us superbly from the moment of inquiry all through the wedding planning process to the wedding date and even after! we felt so appreciated in doing business with SLS South Beach that it was very easy to trust them with our special wedding day. It was truly a joy. They really took our wedding to heart and delivered an event like no other. All of our guests was endlessly raving about the food, service, ambiance, and fun! And like I said, the quality of service was not just exclusive to wedding start to end times....it was all throughout. we walked away from our special wedding weekend high on cloud 9, really impressed with how everything turned out, feeling like true guests of honor to the SLS team, and we were sad to leave! For anyone looking to book a private event here I want to emphasize that working with AlexaJill is a tremendous pleasure. She blew us away! She was our greatest advocate in planning our special day and it really shows how much she loves her job! outside of planning special events with SLS, we've really enjoyed this property several times in general as hotel guests and restaurant goers! "service luxary style" is their motto and it shows. we highly recommend this property to anyone looking for the true Miami Beach experience!! we can't wait for our next visit now that we are Mr. and Mrs.!!
Be the first to ReplyWow. All I can say is worst service experience at a hotel
Wow. All I can say is worst service experience at a hotel I've ever seen in my life. Better luck at a Motel 6. I arrived today at 1pm to check in and without even asking my name was turned away by the front desk saying they "can't even look at my computer" until after 4pm. I then asked to store my luggage and was told not until check in. Now I'm wandering down south beach with two suitcases trying to find WiFi. Remarkable that this place is in business. I'd refund and immediately move elsewhere if they would let me. Place is a total fraud.
Be the first to ReplySerious attitude from the front desk.
Hispanic man with short hair was unfriendly and incompetent. No smiles and arrogant. When I checked out, he did not give me the proper hotel invoice. This place has really gone downhill. Customer service is very poor here. Management: It's not hard to hire friendly and competent people. Why don't you do it?
Be the first to ReplyCame for a weekly art show and decided to grab cocktails
Came for a weekly art show and decided to grab cocktails and light lunch. Pros: Poke bowl was delicious but a little small for a "bowl". Watermelon in the feta salad was good Cons: The basil in the watermelon salad tasted peculiar and would have been better if it was replaced with mint. Would come back
Be the first to ReplyPlace is garbage, stopped in for breakfast that was so
Place is garbage, stopped in for breakfast that was so overpriced. Then they get you with 25$ valet on way out.
Be the first to ReplyRecently came to SLS for a pool day.
The food was very good. I got the watermelon salad and my friend got the chicken sandwich and ceaser salad, definitely recommend. The pool set up is very clean and organized. The service is very fast and extremely nice. I was here on a thursday and it wasn't crowded at all, very peaceful.
Be the first to ReplyGreat hotel that uses a historic building in a fun modern
Great hotel that uses a historic building in a fun modern way! Amazing food. Outstanding service. Awesome location. Comfortable bed. Fun party hotel to enjoy with your significant other!
Be the first to ReplyClean hotel.
Fantastic location in South Beach. Staff were super helpful and friendly. Great pools. One is a party pool and had a great vibe and the other pool is just to relax. Great decor. Great on site restaurants with delicious food. Great on site bars. Poolside drinks and food were fantastic. Will definitely recommend
Be the first to ReplyWOW. I CANNOT believe how rude Matt was to us. He literally
WOW. I CANNOT believe how rude Matt was to us. He literally ruined our entire experience and I'm just furious he was such a dick to us even AFTER we spent $6000 on bottles while we were here. Unacceptable. Management: please get rid of this guy. He has NO idea what customer service means.
Be the first to ReplyBeautiful location! I'm a local and I love a good pool
Beautiful location! I'm a local and I love a good pool party. The SLS never disappoints. Everything from the valet experience to the friendly staff. We got everything. Pool side service, great drinks, and it attracts such an attractive crowd of interesting characters.
Be the first to ReplyI could hardly wait to get home to write this review on the
I could hardly wait to get home to write this review on the RIP OFF experience we had at this hotel. On our way to Key West we stopped at the SLS and reserved and PAID FOR IN FULL an ocean front room. When we arrived back a week later we were told that all the ocean front rooms were occupied! Imagine that- paying for an ocean front room a week in advance only to find that our reservation was not honored!The manager was young and only a manager for 3 weeks, and his inexperience shined brightly as he tried to switch us around.We were offered an "upgrade" to a pool view villa and after negotiating for the hotel to throw in a free breakfast, free valet, and waiving the resort fee, we were taken to our villa room. Turns out the pool has blasting music that was loud enough to dance to in our room with the door closed. We asked how long the music played, and were told the "pool party" went on until 2 AM. Now, if I was a 20 something that might have been fine, but in my late 60s that was unacceptable as I find myself in bed an asleep at 2 AM. I don't think that peace and quiet are too much to ask for at 2 AM, but hey, that's just me.We were shown a third room with an ocean view, but the beds seem to have been made for very small people and the room size matched the beds. Not acceptable.I called around but all the hotels were pretty much booked unless we wanted to pay over $900 for the night. So we decided to just forget our night in Miami Beach and come home instead. The result of this was our also giving up our anticipated night on the town and our plans to see an old friend the next day.I can walk short distances just fine but use a mobility scooter for more than a block or so. When my wife was talking with the manager he said that we didn't tell the hotel we needed a handicap room when the reservation was made. Funny thing is that I made the reservation in person at the same front desk as I was at when I was telling the manager how unacceptable his comments on handicapped people were.As we were checking in another couple who had also reserved an ocean front room also were told that none were available, and that the fine print said that the room reserved might not be available at check in. They caved and took a lesser room, however mine had been paid in full. I have stayed at many hotels around the world from the Savoy in London to the Motel 6 at the Managua, Nicaragua airport, but this was my first experience at such a blatant bait and switch.Shame on you SLS for not honoring our fully paid for reservation and then offering us another room where the music would be playing until the early hours of the morning. That was a dirty, underhanded move on your part to oversell rooms in the hope that you could make more money on travelers who had no other choice. And shame on you for trying to blame us for not telling you of my handicap condition when I made the reservation right in front of the reception desk. A truly first class hotel would have bent over backwards to honor their reservation and if it were just not possible would have found us similar or better accommodations at another hotel on their dime.I hate it when people try to scam me, and that's just what this was like.
Be the first to ReplyThis hotel is NOT SAFE and you will get scammed.
After checking out I was later emailed that housekeeping found "evidence of smoking inside the room" and that the security manager confirmed it. Their evidence was a smell of smoke and they are charging me $700. This is beyond ridiculous as I never smoked in the room or any hotel room, Ever. I stay in hotels over 75 nights a year and nothing close to this has happened to me. I called the manager and she said there was nothing she can do. The house keeping staff is suspicious as they came into my room twice even though I had the "do not disturb" tag hanging on the door and they opened my belongings. If you stay here, protect yourself and your valuables. During check-out you may want to have someone confirm your room is free of charges and damages to protect yourself as well. After reading other reviews about SLS south beach I am not surprised about this experience. I was here for an event and did not choose the hotel, so I didn't check Yelp before. I will never stay here again and will tell anyone going to Miami to avoid this place at all costs.
Be the first to ReplyWorst place ever avoid the restaurant at all costs,
Worst place ever avoid the restaurant at all costs, terrible, low quality and overpriced food, the chef there should be embarrassed
Be the first to ReplyThis was a very disappointing experience for the amount of
This was a very disappointing experience for the amount of money we paid. We stayed for Christmas and it was very bare bones. Sub par customer service, unaccommodating, and freezing rooms. Also very limited room service menu.
Be the first to Reply3 star ambience, 3 star service, 3 star price/value:
3 star ambience, 3 star service, 3 star price/value: Glamorous renovation of an old Art Deco hotel that tries far too hard to be self-consciously hip, almost to the point of self-parody...think a Kim Kardashian wannabe as a hotel, and you'll get the mental image.3 star ambience: A slick reno of an old Art Deco hotel that falls slightly flat. The smallish lobby is a bit of a surprise but well decorated in a somewhat generic boutique hotel way. The real problems are the full court press to project an exclusive image (think an overstaffed valet out front that focuses on how to position the most expensive Maserati in the front next to the street, etc). The now closed and renovating Delano next door did this in a much more low key and convincing way...there it felt like everyone actually was famous/rich when most actually were not, but here it just feels like reality show fakery.3 star service: The self-conscious hipsterdom continues inside. For a hotel striving for luxury in this price range, no one greets you at the front desk, opens the door or even says hello when face to face. Maybe this sort of cold you're-lucky-to-be-here vibe works for an exclusive nightclub, but only up to a point and never works for a hotel.3 star price / value: It's really a basic convention center Hilton level lodging / service but at Four Seasons prices. The amenities are similar; nothing to write home about in any way. The other couple of area hotels in the SLS chain are similar...the marketing plan seems to be "sell an image but not much substance to desperate hipsters at a very high price"
Be the first to ReplyThis hotel gives free weekends to fake influencers and
This hotel gives free weekends to fake influencers and bloggers like this one. But they expect you to pay the high prices. I'll never set foot here again.
Be the first to ReplyNot recommended Not recommended Not recommended Not
Not recommended Not recommended Not recommended Not recommended Not recommended
Be the first to ReplyThe club has a little Man who has a power trip when kicking
The club has a little Man who has a power trip when kicking people out. So be careful if you accidentally trip him up. Or else you will be sent home. His glasses will shock you because you will think he is professional, brother did his job but couldn't help pick on someone just so he looks like a tough guy.
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