Old hotel, terrible service - Sheraton Kansas City Hotel at Crown Center - Trade Reservations
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🤮 1/5 - Old hotel, terrible service
By 👻 @SoCal Lover, 10/17/2022 3:00 am
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I hate leaving bad reviews but I hate getting bad service. First off, the heater takes an entire day to get minimal heat. This is the 4th day I’ve had the thermostat to 90 degrees and it feels like 73. They said they were going to fix it and they never did. We ordered room in the first night here and they brought our food in a stapled paper bag. Once we opened it, we realized there were no utensils to eat the food. I called and asked front desk to bring utensils and they said “we will try to get a hold of room service for you.” Room service never came back, so I got dressed and went down to the front desk to see 4 employees standing around. I asked for utensils then asked to be comped. I got the utendd sad old but didn’t get comped. Next day housekeeping never came. They didn’t even bring towels. I had to call and wait for towels until 10 pm. E we went to the restaurant after that and ordered dinner and cocktails. My wife offered a call margarita. We got the check and the bartender charged us for a double. Wow! That’s not an accident under no circumstances. There are many other places to stay in Kansas City that won’t treat you like this. Don’t stay here.
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