Customer service created a awful dining experience - Semolina Restaurant Red Bank - Buy Reservations
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🤮 1/5 - Customer service created a awful dining experience
By 👻 @ed b, 06/11/2021 3:00 am
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We have patronized Semolina since inception and our prior experiences have been solid. The farm to table menu always terrific. Unfortunately bad service can derail history. We have been very supportive especially during the pandemic. As seasoned diners we go out to restaurants to enjoy a nice relaxing meal. We sat down at 6:45 and ordered at 6:55 where we explicitly requested to the new server that we would appreciate 15 minutes between finishing apps and having dinner delivered to digest. We just finished our apps and to our surprise at 7:12 our dinner was delivered. We asked what happened and after requesting to see our server she had no clue. We asked can it be kept in kitchen to stay warm and was told don’t have capability. I then requested to see manager. Richard showed up and could only say Sorry and you have 90 minutes for table. I said at this pace I will be out inside 35 minutes and could dine at a fast food restaurant longer. My wife literally ate less than a quarter of her halibut because she was so full. He was condescending and dismissive. I asked to see the owners/chef and he said impossible. Wow I don’t care how good your product is with lousy service there is an issue. A simple situation could have been addressed and diffused. The server never came back to ask how meal was totally inexcusable. We had to ask a busgirl for check. The server delivered and said I assume you don’t want desert. WHAT how could we shovel more in during our 45 minute visit. She was awful and has no experience to handle conflict. It was honestly our worse dining experience ever dealing with a dismissive manager and server who never stepped up. The saddest part is we loved Semolina since they opened and have recommended and patronized with many friends and family . Unfortunately this will be our last visit which makes us sad. Hopefully this helps ownership to address the shortcomings
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