Ruth’s Chris Restaurant Las Vegas is a definite “NO” - Ruth's Chris Steak House Las Vegas - Buy Reservations
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🤮 1/5 - Ruth’s Chris Restaurant Las Vegas is a definite “NO”
By 👻 @AdventurousCouple, 04/11/2024 3:00 am
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My husband and I have dined at Ruth’s Chris in Beverly Hills, California and in Asheville, North Carolina, and had good experiences at both locations. This time we decided to dine at the Las Vegas location since we are now local residents. The Open Table app said that they only had a 4:30 pm time available, even though we preferred a later time. We accepted the 4:30 pm reservation because it appeared that they were really busy since there was no other time available. Once we arrived at close to 4:45 pm, because the restaurant is difficult to find at Harrah’s Hotel, the large restaurant was 95% empty, we were very surprised. We were escorted us to a small table in the back. We said we preferred a larger table by the window since it’s a huge restaurant and it was practically empty, the waitress said ok. She then came back 10 minutes later to tell us that our table was “reserved” for someone else. We suggested they seat the guests at the tables on either side of us, same location same window. She insisted on moving us away from window. We decided not to stay. My husband asked for the manager and let them know that they weren’t customer friendly. The manager said she’s sorry but the window tables have a $25 surcharge. That was the first time anyone mentioned an additional charge. We had to laugh since the Formula One race happened several months ago and there was no longer any reason for the surcharge, especially since there’s really no view to speak of from the restaurant. During the time we spent there not a single additional guest entered the restaurant. We decided to take our business elsewhere, to a restaurant we frequent regularly that has delicious food and drinks, as well as great management by Shawn Norris, general manager at VIC & ANTHONY’S. He knows the art of keeping customers happy, which is of course the secret of their success. Needless to say, it’s no wonder Ruth’s Chris restaurant was nearly empty. Bad management decisions appears to have resulted in good paying customers preferring to just walk away. The management & staff had ample opportunity to retain a potential returning customer but they chose to alienate us instead.
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