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🤢 2/5 - what a crappy service
By 👻 @infoC7364SI, 03/23/2024 3:00 am
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actually we are here at the Godfrey (#408, 409). We are a family with 3 Kids (17,12,4). Today was a rainy day, so we decided to eat in the hotel restaurant. So we sent our eldest daughter to ask for gluten-free options and to do a reservation at the restaurant. The answer was gf is possible and we don´t need a reservation. 1,5 hours later we arrived at the restaurant but they had no table for us. A family with 3 kids and a coeliac disease. The service was: we can give you a recommendation you can go to... what a crappy service for this nice hotel! Sending a family out in the rain, not searching for a solution, just out with them, no trouble, no work! The bored guy at the reception also had no idea of customers service. Thank you for nothing! We won´t come back!
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