This place was a disappointment to us. - Royal 35 Steakhouse New York - Buy Reservations
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🤢 2/5 - This place was a disappointment to us.
By 👻 @Paul W., 02/06/2023 3:00 am
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The evening before, we'd had dinner at Gallagher's and we were craving another steak. An internet search turned up photos of meats here at Royal 35 being aged in the same manner as Gallagher's, so we decided to come here. The host (who may also have been the manager) greeted us and was very jolly and charming. We would really have liked one of the comfy-looking booths just past the host stand, but unfortunately all were occupied. Instead he took us into the larger, more open dining room at the back where there were 2 large parties, one of probably 40 people and other with a group of about 8, and he showed us to a table for 2 over in the far corner. The decor and ambiance of the dining room is a bit odd here. The large glass-enclosed wine rack at the back is cool, but there are no windows and the plain white ceiling and patterned, dark green wallpaper just make it feel like it needs some artwork and maybe a few mirrors to break things up and not feel so closed in. The music they were playing that had a pumping bass line was out of place with the decidedly older, classic looking decor. We were forgotten about for a while, until a server came in to check on the much larger group and his body kind of jolted as he realized we'd been seated. From then on, service was fine, though he rarely smiled. We decided to forego appetizers and ordered the prime NY strip steak and the seabass, and planned to share both those entrees. We also ordered mac and cheese as a side and a moderately-priced bottle of malbec. While the steak was served to our table still sizzling away, none of the dishes or items we were served could be considered "perfect", especially considering the price point. The steak and the accompanying red sauce were better at Gallagher's the night before, for less cost. The sea bass served on a bed of mashed potatoes was good but not outstanding, and the mac & cheese could have used some more time in the oven to form a crust on top. The wine was OK, but all the wines we were familar with on the list here were way overpriced. The malbec we ordered was certainly not worthy of the $70 that Royal 35 charged for it. As we were dining, the larger group of about 40 left, and the smaller group of 8 remained. They stood up and started walking and dancing around and were loud, rowdy, had bright lights they were using to shoot video and social media posts, and they spent time putting their legs and feet up on the linen-covered dining tables and chairs, shaking their asses, screaming and laughing, yelling and acting like school children..But they were adults, in what's billed as a classy restaurant where we were paying $75 for a steak without sides. After they left, the server and the host/manager both came separately to apologize to us for the actions of that group, but at no point did any of them discourage their actions or suggest they go elsewhere where their activity may have been more appropriate. The final slap came when they presented our bill, we were still enjoying 1/2 full glasses of wine, and the staff here shut off the background music, making us feel unwelcome and encouraged to leave. Again, they were happy to permit the other group to scream like banshees while shaking their asses throughout the dining area for their cameras, but we weren't able to finish sipping our glasses of wine before being run out and the music stopped.I never mind paying good $$ for quality food and service in a nice restaurant with charming ambiance. Royal 35 had none of those things, the meal was far from perfect and yet our bill before gratuity came to $242. So not worth it and I cannot recommend this restaurant to others. You'll find better food, higher quality steaks and better service elsewhere for less cost.
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